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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very polite and pleasant. The areas is awesome, walking distance to a bunch of restaurants. Bathroom shower was not cleaned. The bed was a bit rough but what I would expect in a budget hotel.
Business response:
Dear WENDY, Thank you for your feedback! We’re delighted to hear that you found our staff polite and enjoyed our convenient location near various restaurants. However, we sincerely apologize for the cleanliness issue in the bathroom shower and any discomfort with the bed. Your comments are crucial for our ongoing improvements, and we will address these concerns with our housekeeping team. We appreciate your understanding and hope to welcome you back for an even better experience in the future. Sincerely,Hotel Management
For the very reasonable price under half the more upscale local options, everything was as expected. The only exceptions of overflowing garbage bins near the walkways to the room and the non-adjustable AC direction blew towards the bed. Slight annoyances, otherwise perfectly basic stay with a kitchen I didn't use.
Business response:
Dear Andrew, Thank you for sharing your feedback with us! We are glad to know that, overall, your stay met your expectations and provided good value for the price. However, we apologize for the overflowing garbage bins and the inconvenience caused by the AC. We will address both issues to ensure a better experience for future guests. We appreciate your comments and hope to welcome you back for another stay at Extended Stay America!Sincerely,Hotel Management
Worked out well for what I needed
Business response:
Dear Aaron, Thank you for your feedback. We are glad to hear that your stay met your needs. Our goal is to provide a convenient and satisfactory experience for all our guests. If there are any specific areas where we can improve, please let us know, as your insights are invaluable to us. We hope to welcome you back in the future for an even better experience.Sincerely,Hotel Management
My one night stay was fine. I did notice that the exterior walkways and stairs were dirty. Some of the people staying there looked unsavory.
Business response:
Dear Lisa,Thank you for sharing your feedback. We are glad to hear your stay was overall satisfactory, but we sincerely apologize for the condition of the exterior areas and any discomfort caused by the environment. Cleanliness and guest comfort are top priorities, and your comments will be addressed with our team to ensure improvements. We appreciate your understanding and hope to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
The hallways and stairs were dirty. A good power-washing can clean the area up.
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,960 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.