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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was a nice & Comfortable room that was easy to get too…
Business response:
Dear jack, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and convenient location. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon! Sincerely,Hotel Management
One day stop over It was decent room. Check in and out was easy. The A/C froze you or you were super hot. The phone/blow dryer and clock didn’t work and the fire alarm went off randomly when I was in shower. Parking is great and ample. The area is great. The water pressure in shower was great.
The manager (Kumar) was very nice, but complex itself had a lot of trash and litter—perhaps because there were no garbage receptacles around the parking lot. No recycling containers visible. Out door passes had to be replaced three times in two days.
Business response:
Dear Larry, Thank you for sharing your experience. We appreciate your kind words about Kumar and apologize for the inconvenience caused by the lack of garbage receptacles and recycling containers. We take cleanliness and environmental responsibility seriously and will address these issues promptly. Your feedback about the outdoor passes is noted, and we will work to improve our processes to prevent such occurrences in the future. We hope to have the opportunity to provide you with a more enjoyable stay next time.Sincerely,Ho... read more
Kumal was great staff was great. Facility was sub par.
Business response:
DearNick, We are glad that Kumal and our staff provided great service! We apologize if the facility fell short of your expectations. Your feedback helps us improve, and we appreciate your input. We hope to welcome you back to Extended Stay America for a better experience in the future.SincerelyHotel Management
It was good to stay for the night but that’s it.
Business response:
Dear Kelsey, Thank you for being our guest and sharing your feedback. We are glad you found your stay satisfactory for the night. However, we understand your reluctance for a future stay and apologize if we fell short of anything during your visit. Your feedback is appreciated, and we are constantly striving to improve our guests' experiences. We will share your feedback with our team to enhance our future guests' experience. We hope to have the opportunity to welcome you back for another visit. Thank you for choosing us for... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,960 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.