Extended Stay America - Washington, D.C. - Reston

Business response:

Dear Mary, Thank you for your kind words about our staff at Extended Stay America. We are pleased you had a positive experience with our team. We look forward to welcoming you back and providing another great stay.Sincerely,Hotel Management 

Business response:

Dear Julie, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. Thank you for recognizing our front desk team. Our entire staff is integral to the service we offer, so we thank you for complimenting our efforts. We look f... read more