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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager (Kumar) was very nice, but complex itself had a lot of trash and litter—perhaps because there were no garbage receptacles around the parking lot. No recycling containers visible. Out door passes had to be replaced three times in two days.
Business response:
Dear Larry, Thank you for sharing your experience. We appreciate your kind words about Kumar and apologize for the inconvenience caused by the lack of garbage receptacles and recycling containers. We take cleanliness and environmental responsibility seriously and will address these issues promptly. Your feedback about the outdoor passes is noted, and we will work to improve our processes to prevent such occurrences in the future. We hope to have the opportunity to provide you with a more enjoyable stay next time.Sincerely,Ho... read more
Kumal was great staff was great. Facility was sub par.
Business response:
DearNick, We are glad that Kumal and our staff provided great service! We apologize if the facility fell short of your expectations. Your feedback helps us improve, and we appreciate your input. We hope to welcome you back to Extended Stay America for a better experience in the future.SincerelyHotel Management
It was good to stay for the night but that’s it.
Business response:
Dear Kelsey, Thank you for being our guest and sharing your feedback. We are glad you found your stay satisfactory for the night. However, we understand your reluctance for a future stay and apologize if we fell short of anything during your visit. Your feedback is appreciated, and we are constantly striving to improve our guests' experiences. We will share your feedback with our team to enhance our future guests' experience. We hope to have the opportunity to welcome you back for another visit. Thank you for choosing us for... read more
My stay was not so good. The breakfast included just muffins and a glass of coffee, nothing else. It's too little for "breakfast included". The TV in the room did not work, there was no signal. Otherwise, everything was good.
Business response:
Dear Roman, Thank you for your feedback. We apologize for the inconvenience you experienced with the breakfast offerings and the non-functional TV. Your comments are important to us, and we will address these issues to better meet our guests' expectations. We are glad to hear that your stay was satisfactory otherwise. We hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Management
Very friendly gentleman at check in.
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,928 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.