Extended Stay America - Washington, D.C. - Reston

Business response:

Dear Vilas, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to the city.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for reviewing your recent stay with us. We apologize for the inconvenience caused by the plumbing issue and the cleanliness concerns during your stay. We always aim to provide every guest with the excellent experience expected of us, and we're glad our team promptly addressed the situation by changing your room. It's also great to know that you found our location convenient with nearby food options. Your feedback is important to us, and we'll use it to improve our services and facilities. It was a pleasu... read more

Business response:

Dear William, Thank you for your feedback on Extended Stay America. We're glad you had a great stay and found our hotel unique. We work hard to deliver a great experience for all of our guests, and we very much appreciate your feedback. It was a true pleasure to have you as our guest, and we look forward to hosting you again soon!Sincerely,Hotel Management