Extended Stay America - Washington, D.C. - Rockville

Business response:

Dear Guest, We are delighted you had such a great stay! It is wonderful to know your space felt fresh and well-maintained throughout your visit. Our team takes pride in creating a comfortable environment for every guest. Thank you for choosing Extended Stay America and for sharing your kind feedback. We look forward to welcoming you back again soon for another pleasant experience! Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad to hear you had such a positive interaction with the team—they will truly appreciate your recognition. Thank you for also letting us know where the experience fell short, as this helps us focus on the right improvements at Extended Stay America. Your perspective is important to us, and we are committed to making meaningful changes. We hope you will consider returning so we can offer a noticeably better visit. Sincerely, Hotel Management 

Business response:

Dear Rony, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff, Binuka. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you stay with us again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the difficulties you encountered upon arrival and for the condition of your accommodations, as this is not the standard we aim to provide. We understand how frustrating this must have been and appreciate your feedback, which helps us address areas needing attention. We hope you might consider giving us another opportunity in the future to deliver a smoother, more comfortable stay that reflects the quality and service we strive to o... read more