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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like that the property is convenient and near my job. I don't like that every time I entered the elevator, it smelled like urine. Cigarette buds are everywhere at the main entrance.
Business response:
Dear VICKY, Thank you for your feedback. We’re glad our location is convenient for your job, but we sincerely apologize for the cleanliness concerns you experienced. Maintaining a fresh and welcoming environment is a priority, and we will address the elevator odor and cigarette waste with our team to ensure better upkeep. Your input is valuable, and we appreciate the opportunity to improve. We hope to provide a more pleasant stay on your next visit.Sincerely,Hotel Management
Free breakfast was envelope of oatmeal and hot water. And coffee mate. The hall smelled like a number of bad smells. Pet related, human related? Esp clean Otherwise Staff was present and helpful. It was affordable and near the metro. Prob wouldn’t go there again
Business response:
Dear Don, We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are important to us, and we are addressing the concerns you raised regarding odors and breakfast options. We're glad to hear that our staff was helpful and that our location worked well for you. We appreciate your input and will use it to make necessary improvements. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Mini kitchen
Business response:
Dear Norma, Thank you for your feedback! We're glad you appreciated the convenience of the mini kitchen in your room. Our goal is to provide a comfortable and home-like experience for our guests, and having a kitchen adds to that flexibility. We hope it made your stay more convenient and enjoyable. We appreciate your support and look forward to welcoming you back for another great stay in the future. Sincerely,Hotel Management
Buena
Except for some shady people around the outside of the hotel and banging by someone in the next room in the middle of the night it was a decent place. Wish they had more of a breakfast and decaf coffee but that wasn't a deal breaker. I liked that there was a full sized fridge, microwave and stove top in their mini kitchen. Bunuka, who checked us in, was really nice and accommodating.
Business response:
Dear Dave, Thank you for your feedback. We're glad you enjoyed the convenience of the in-room kitchenette and appreciate your kind words about Bunuka's service. We apologize for the disturbances you experienced and will look into the noise issue to ensure a more peaceful environment. We also appreciate your suggestion regarding breakfast and decaf coffee and will work on improving those offerings. We hope to welcome you back to Extended Stay America soon for an even better experience.Sincerely,Hotel Management
Bunuka who checked us in was very nice. The room was comfortable and clean.
Business response:
Dear Dave, Thank you for your kind feedback. We're thrilled to hear that Bunuka made such a positive impression during your check-in, and that you found the room to be comfortable and clean. Our team takes great pride in providing excellent service and ensuring guest satisfaction. We look forward to welcoming you back for another great stay at Extended Stay America. Sincerely,Hotel Management
Property is fine and some of the units are fine. My unit specifically was clean but the towels were stained. Luckily I brought my own towels but it’s one thing noticed, as well as the bed being so worn out. One side of the bed was sunk and the other side was too stiff.
Business response:
Dear Christopher, Thank you for your feedback. We're glad to hear that your unit was clean, but we apologize for the issues with the towels and the bed. We understand how these details can affect your comfort, and we're addressing these concerns with our housekeeping and maintenance teams to improve the overall experience. We truly appreciate your input and will work on making the necessary improvements. We hope to have the opportunity to provide a better stay next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.