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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bunuka who checked us in was very nice. The room was comfortable and clean.
Business response:
Dear Dave, Thank you for your kind feedback. We're thrilled to hear that Bunuka made such a positive impression during your check-in, and that you found the room to be comfortable and clean. Our team takes great pride in providing excellent service and ensuring guest satisfaction. We look forward to welcoming you back for another great stay at Extended Stay America. Sincerely,Hotel Management
Property is fine and some of the units are fine. My unit specifically was clean but the towels were stained. Luckily I brought my own towels but it’s one thing noticed, as well as the bed being so worn out. One side of the bed was sunk and the other side was too stiff.
Business response:
Dear Christopher, Thank you for your feedback. We're glad to hear that your unit was clean, but we apologize for the issues with the towels and the bed. We understand how these details can affect your comfort, and we're addressing these concerns with our housekeeping and maintenance teams to improve the overall experience. We truly appreciate your input and will work on making the necessary improvements. We hope to have the opportunity to provide a better stay next time.Sincerely,Hotel Management
Good
Yap
Clean rooms, great service!
Business response:
Dear Christopher, Thank you for your wonderful feedback on your stay at Extended Stay America! We’re thrilled to hear that you enjoyed our clean rooms and great service. Our team works hard to ensure that every guest has a comfortable and memorable stay, and we’re glad that we could meet your expectations. We look forward to welcoming you back soon!Sincerely,Hotel Management
Awesome
Great service. Bhuwan Aryal is great.
Business response:
Dear Alberto, Thank you for your kind feedback! We’re delighted to hear that you had a great experience and that Bhuwan provided excellent service. We’ll be sure to share your appreciation with him and the rest of our team. Your satisfaction is our top priority, and we’re so glad we were able to meet your expectations. We look forward to welcoming you back to Extended Stay America for another wonderful stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.