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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk unmanned for several minutes when I arrived but friendly helpful service overall. No shower curtain in room 141 so the floor got wet. Enjoyed the coffee and oatmeal at breakfast. I’d go back. Good value.
Business response:
Dear Scott, Thank you for selecting Extended Stay America. We are glad you were impressed with our breakfast choices and helpful team. However, we are sorry for the inconvenience caused in the bathroom due to missing a shower curtain. We will attend this on a priority basis. Also, we regret the unavailability of the front desk team at the mentioned time and shall discuss this with the team so this lapse does not repeat. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Managemen... read more
Staff is friendly. Facility itself is old and need renovation
Business response:
Dear Sergey, Thank you for staying with us. We are glad you had a pleasant stay and were pleased with our friendly staff. However, we are sorry for not meeting your expectations. Our property, while being maintained and clean, needs a few updates, and we are thankful for your observation which points this out. We are sharing these notes with our concerned team for further plans of action. Please give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management
Bon rapport qualité / prix La chambre a une bonne grandeur et elle est bien équipée. (réfrigérateur et microondes). Bon rapport qualité / prix. J'aurais aimé avoir des poubelles et des bacs de recyclage. (à l'extérieur). Je n'ai pas vu de déjeuner mais seulement des barres tendres.
Business response:
Dear Edem, Thank you for selecting us during your visit to the city. It is lovely that you enjoyed your time with us and found us an excellent value for the area. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again.Sincerely,Hotel Management
Underwhelmed The staff was fine. No real complaints there. But the hotel felt dirty and we needed to move rooms because the first room had dirty pillow cases and the tub was gross.
Business response:
Dear Jacquline, Thank you for choosing us. We are glad you had a pleasant stay and were pleased with the warm reception. However, we are sorry our housekeeping staff overlooked some areas in your room preparation that do not meet our standards; therefore, we are very disappointed that this was your experience. Our team ensures this does not happen again and that rooms are thoroughly checked before allocating them to the guest. We are grateful for your patience while with us. Thank you for your feedback, and it was a pleasure... read more
Extended Stay Under Renovation Hotel was easy enough to get to. Front door was locked and had to use side door at end of the building. First floor hallway had several air dryers running in the hallway and extension cords taped to the carpet. Looks like a lot of water damage in the ceiling as most of the drop tiles where missing. Check-in was very good and friendly. Room was nice although bathroom shower lacked cleaning. Not saying there was mold in the shower, but definitely not clean (see attached photo areas highlighted bl... read more
Business response:
Dear DAVID, We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we apologize for not doing so during your time with us. Your feedback is shared with our concerned team to review and take action. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Easy checking in process and reasonable prices. Staff was very helpful and easygoing
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 4.5 star rating with 1,375 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.