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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It wasnt terrible for the price but dont think we will return. However i booked a suit for 6 people, 3 adults 3 teens (2 boys, 4 girls) for 3 nights! They only gave us 1 roll of toilet paper per day. Then gave me a hard time about getting more towels so we could shower (room only had 4 towels). There was no bedding in the room for the pull out couch- had to ask for that as well and was given 2 blankets...no sheets or pillow (luckly each bed had 3 pillows so we had a spare). The "grab and go" breakfast consisted of nutra grai... read more
Not well maintained We were disappointed with the accommodation. The room was not prepared for the number of people we were traveling with. There were bugs in the drawers and mice in the trash room. There was only blueberry muffins and blueberry breakfast bars for breakfast. A difficult choice when traveling with kids who don’t like blueberry flavored things. We were glad when our stay was over.
Rating between poor to average Room was not ready until 5:30pm. The door handle fell off when I closed the door. The bed was very comfortable.
Business response:
Dear David, Thank you for your feedback and for recognizing the comfort of our beds. We sincerely apologize that your room was not ready until 5:30 PM and for the inconvenience caused by the faulty door handle. This is certainly not the level of service we aim to provide. Delays in check-in and maintenance oversights are being addressed with our housekeeping and engineering teams to prevent future occurrences. Your experience matters to us, and we appreciate your patience. We’re working hard to improve and hope to offer you ... read more
Very nice and clean hotel
Business response:
Dear Sheri, Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that you found our hotel very nice and clean, as our team takes great pride in maintaining a welcoming and spotless environment for all our guests. Your feedback is truly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back to Extended Stay America! Sincerely, Hotel Management
I really love staying here at this hotel they're very nice the hotel is in great-great shape the staff is wonderful and I've had a great experience for the past week. I was able to get I had t
Clean and nice place. People working here are awesome
Business response:
Dear Sheri, Thank you for your wonderful feedback. We’re delighted to hear that you found our hotel clean and nice, and that our team made a positive impression with their service. Our staff takes great pride in creating a welcoming and comfortable environment for all our guests. Your kind words motivate us to continue delivering exceptional experiences. We truly appreciate your support and look forward to welcoming you back to Extended Stay America for another enjoyable stay very soon. Sincerely, Hotel Management
These extended stays usually have some unsavory characters that end up affecting the employees but not donatus. He was composed, professional, and easy to work with.
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.