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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and nice place. People working here are awesome
Business response:
Dear Sheri, Thank you for your wonderful feedback. We’re delighted to hear that you found our hotel clean and nice, and that our team made a positive impression with their service. Our staff takes great pride in creating a welcoming and comfortable environment for all our guests. Your kind words motivate us to continue delivering exceptional experiences. We truly appreciate your support and look forward to welcoming you back to Extended Stay America for another enjoyable stay very soon. Sincerely, Hotel Management
These extended stays usually have some unsavory characters that end up affecting the employees but not donatus. He was composed, professional, and easy to work with.
It was nice i slept like a queen
Non smoking rooms We asked for a non smoking room but the room still smelled like someone had just smoked a whole carton of cigarettes.
Business response:
Dear Gisellie, Thank you for sharing your experience with us. We appreciate your feedback and are pleased you chose to stay with us. However, we regret the discomfort caused by the lingering odor in your room, especially after requesting a smoke-free environment. This does not reflect the standards we aim to uphold, and your concerns have been addressed with our team. We hope you’ll consider returning so we may offer you a more pleasant stay next time. Sincerely, Hotel Management
Value for money
Business response:
Dear Guest, Thank you for your feedback. We’re pleased to hear you felt that your stay offered good value for money. Our team works hard to provide a comfortable, affordable experience for all our guests, and we’re happy to know you appreciated that. We constantly strive to improve both our services and facilities, ensuring that every guest gets the best possible experience for the price. We’re excited to have you back and look forward to welcoming you again soon!Sincerely,Hotel Management
It was pretty nice but there wasn’t a single trash can in my room or bathroom and the hair dryer did not work. But it did what I needed.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the missing trash cans and non-working hair dryer. These are important details, and we regret that they were overlooked during your visit. We've shared your comments with our housekeeping and maintenance teams to ensure these issues are addressed promptly. Your input helps us improve the guest experience, and we truly appreciate you bringing it to our attention. Thank you again for staying with us—we look forward to welcoming you back for an even better stay.... read more
It is definitely used for extended stays, but you need to overlook there not being any amenities. Staff is there if need but does not go out of way
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate you taking the time to highlight both the strengths and areas where we can improve. We understand that amenities are an important aspect of your stay, and we apologize if this impacted your experience. Our staff is committed to being available when needed, and we will continue to emphasize going above and beyond to ensure guests feel fully supported. Your comments are valuable to us as we strive to improve. We hope you will consider staying with us again in the f... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.