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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need improvement on customer service. Simple welcome goes along the way to make guests comfortable.
Business response:
Dear Truphena, We apologize for not fully meeting your expectations regarding customer service during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our guest experience. We have noted your specific remarks and have addressed your concerns with our staff to ensure prompt service, and we are very grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
Key cards had to be reprogrammed several times. Asked for cookware and got a skillet that is useable but the pot was destroyed . Have a family of 5 and got 2 plates 2 forks and 2 knives.
Business response:
Dear Brian, We sincerely apologize for the inconvenience you encountered during your recent stay. We regret that you did not receive the breakfast service as expected, and we apologize for the oversight. Additionally, we understand the importance of having comfortable seating in the living room and a working television, and we apologize for the inconvenience caused by their absence. Your feedback is invaluable as we strive to improve our services and facilities. Please be assured that we are taking immediate steps to address... read more
This hotel is just OK
Business response:
Dear Jean, Thank you for taking the time to share your review. While we're glad you had a pleasant time with us, we are sorry if you had any issues that kept you from thoroughly enjoying your stay. Should your travels bring you back this way, we would be pleased to host you again at Extended Stay America.Sincerely,Hotel Management
Nice place for stay
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 4.5 star rating with 1,531 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.