Extended Stay America - Washington, D.C. - Rockville

Business response:

Brian, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting such kind comments about Extended Stay America, especially about our staff. It was a pleasure to read you were impressed with how immaculate our property is and the service provided by our courteous associates. Your excellent rating appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you found us to be a great value and that you were impressed with our spotless accommodations and courteous associates. Thank you for choosing us, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Elmer, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Sean, it is nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for recommending us to fellow travelers, and we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are pleased overall you enjoyed your stay and liked our courteous associates. However, we are sorry for your disappointment with your room. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management