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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Asked for bathroom towel the next day and front desk attendant didn’t look too happy about it, refrigerator was not working and they fix it until next day after second complaint and telling the staff that I would report it to the manager!
Business response:
Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to San Jose we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
All the amenities of a suite, convenient, played out well
Business response:
Thank you for reviewing your stay with us. We are glad you were pleased with our in-suite amenities and that you had a pleasant stay overall. We appreciate your feedback and hope to have the chance to welcome you back soon. Sincerely, Hotel Management
Good parking a regular size refrigerator in the room microwave and stove top and good heat
Business response:
Thank you for choosing us and for taking the time to post a review. We are glad you were pleased with our well-appointed accommodations with a fully equipped kitchen and that you were able to take advantage of our thoughtful amenities. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
Appreciated the kitchenette and full size fridge. Room smelled musty and didnt seem particularly clean. Staff were kind enough, but not very helpful. There was a chromecast on the tv but nobody seemed to know how to use it. Location was great for our purposes, and the experience is probably better for someone looking to stay longer. Wouldnt recommend for a weekend stay, however.
Business response:
Thank you for sharing your feedback with us. Although you had a comfortable stay and liked having a well-equipped kitchenette, we are sorry for not meeting all of your expectations. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.