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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Hajime, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Great customer service Every staff member has been good but for me Robby and Ghourab we're going above and beyond in customer service.
Business response:
Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Robby and Ghourab helped to make your stay even more comfortable. Your compliments will surely be shared with them. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
my second time staying at this location and everything was excellant
Business response:
Karen, thank you for staying with us again and for sharing your wonderful comments online! We are delighted to read that we have become your preferred hotel in Washington. Thank you also for highlighting our great location. Our goal is always your total satisfaction. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Customer Service is limited. The Hotel is ok. They have one receptionist that is not train and a manager that nowhere to be found because she is cleaning rooms and etc...
Business response:
Joeffrey, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Entire kitchen with nothing provided is a waste and just made noise from ref. The sink in bath room is stocked. Only one small shampoo for four day stay
Business response:
Walter, thank you for taking the time to evaluate our hotel. Please accept our apologies for the refrigerator making noise and the sink being stocked and the inconvenience these caused you. We certainly understand how frustrating it can be when maintenance issues arise. Therefore, we have discussed them with our maintenance team to take corrective measures to fix it. Please know that the in-room amenities are available at the front desk to ensure their cleanliness, and our team gladly delivers them to your suite. We look for... read more
All good
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.