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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Neat & clean place...excellent customer was given by Ms. Hawa, Bishnu and Parikh
Business response:
Noor, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our spotless property. We also appreciate your kind compliments about our staff members Hawa, Bishnu, and Parikh. We will also be sure to share your comments with them as they will be so pleased. Thank you also for being our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management
Great place for price, exceed expectations The room they gave me had no heat and remote to tv was broken. They gave me another room, and was clean, comfortable and service was good....Would have given 5 stars if wasn't for original room. I will definitely stay there again...
Business response:
Scott, thank you for staying at Extended Stay America. We regret the inconvenience caused in your initial room, but we are glad our associates resolved the issue by changing your room. We are also happy you found us to be a good value. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Their internet was not good enough
Business response:
Adeola, thank you for your review. We are sorry for the issues you encountered with the internet connectivity. We will share your concerns with the engineering team for review and action. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Clean and quiet. Parking could have been a little better.
Business response:
Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We appreciate your feedback regarding the parking and look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management
There were roaches!!! tons of holes in the window curtains. 1 light fixture didn’t work. Sticky spots all over small chair, I cleaned it with soap and water.
Business response:
Thank you for being our guest. We apologize for the issues you encountered in your room and regret the inconvenience caused. Please be assured we have taken your comments seriously and have shared it with the housekeeping and maintenance team so that we can improve our service and facilities going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.5 star rating with 2,400 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.