Extended Stay America - Washington, D.C. - Rockville

Business response:

Rashyda, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing us for your stay. We are sorry for not accommodating you with the room of your choice and regret the inconvenience caused. We value your feedback and hope you will consider a revisit to our property as we would love to provide you with your preferred room. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Rency, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It’s a pleasure to know you liked our ideal location as well as our affordable rates. We are also glad to know you were impressed with our cordial associates. However, we are sorry for the housekeeping service issues you encountered during your visit. Your feedback will be shared with the appropriate team members to improve our service going forward. We also wish we had the opportunity to address the noise problem you had while you were here. On behalf of everyone here, we invite you to revisit... read more

Business response:

Chloe, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Xin, thank you for being our guest at Extended Stay America. It was a pleasure knowing you had a comfortable stay at our well-maintained property and that our courteous associates left a good impression by delivering you their best service. Thank you once again for staying with us, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management