This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The halls smelled like smoke form cigarettes, the room was clean, Staff was supper nice
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are glad to know you were impressed with our associates and that you liked our accommodations. We appreciate your feedback and look forward to your next stay. Sincerely, Hotel Management
When arriving we stood at the counter for a few minutes while the lady behind the counter was in the other room on her phone. She never acknowledged us at all. After awhile I had said can we please check in. She immediately got up and apologized and we were able to check in. Our room was freezing when we opened the door. Someone had left a window open, and the whole room was ice cold. We did have to leave the room for a bit so that the heat would turn on and warm up the room. Otherwise room was clean, the staff in the mornin... read more
Business response:
Tina, thanks for evaluating your stay. We are glad to read you had liked the cleanliness of your room and the overall service provided by our staff. However, we apologize for the oversight of your room prior to your arrival. The next time you are in the area, we hope you will give us a chance to earn back your confidence by providing a top-notch experience. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Staff was very friendly and accommodating. There was grass nearby which made it great to stay there with a dog. Room was clean and everything worked.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
The outlet on the wall was exposed I got a little shock when I plug in my phone. I move it to another outlet.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Not ideal Not ideal - had to change rooms as the deadbolt on the room would not lock. Front desk was great and got me another room. However, this new room was worse and not clean - looked like it hadn't been refreshed in a few months. I ended up sleeping in the original room with just the chain lock as my protection. My fault that I didn't want to ask / move to a third room.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. On a positive note, we are glad to know you liked the overall service provided our staff. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
Blackout curtains didn’t shut fully, fridge is extremely noisy, shower curtain too short - water easily splashed on bathroom floor.
Business response:
Thank you for being a guest at Extended Stay America. We apologize for the inconvenience you had in your room. Your feedback with regard to the refrigerator is shared with our maintenance team to check the machine and do the necessary repairs. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Business response:
Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Staff was very friendly. Room could have been cleaner and there wasn't anything but coffee and tea for breakfast.
Business response:
Thank you for posting your review of Extended Stay America. It feels good to know you had a pleasant stay with us and that you were happy with the service provided by our team. Your feedback for the oversight and your overall breakfast experience is shared with the concerned team for review and action. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 4.5 star rating with 1,375 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.