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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
环境很安静，早餐种类很简单，只有冷餐muffin
Business response:
Thank you for evaluating your stay at Extended Stay America. We are happy to read overall you had a pleasant experience with us. However, we are sorry for not meeting your expectations with our breakfast offerings. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We value your feedback and hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Staff was professional and friendly. What I didn't like was that the ice trays in my room were empty due to management decision and that there was no ice machine in the building. Nor was there a coffee maker in the room. I've been in some inexpensive hotels but at least they had an ice machine, even if you had to go to the reception desk.
Business response:
Thank you for choosing our hotel for your recent accommodations. We are pleased overall you enjoyed your stay and liked our courteous associates. However, we regret the difficulties you experienced during your stay with us. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again in the future. Sincerely, Hotel Management
No ice. No coffee service early in the morning. The staff was great however they are not given great tools.
Business response:
Amy, thank you for your review, and it is nice to know you you liked or friendly staff. However,we aresorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Lesson learned It was ok, til I had to kill a water bug in the tub! I was on my way down to tell front desk then saw all the police officers in the lobby, by time that situation was over, forgot to tell front desk about big in tub! Anyway u get what u pay off
Business response:
Rameaun, thank you for sharing your experience. We are sorry for the housekeeping service issue you encountered and regret the inconvenience caused. We have shared your feedback with the appropriate team so that our future guests do not encounter a similar problem. Thanks for the feedback. We hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 4.5 star rating with 1,375 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.