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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First stay Place wasn’t bad but at night I did have an issue entering the hotel , front door was locked and my card wouldn’t open door and no one was available to assist , I had to go through a back door .
Business response:
Dear Andrew, Thank you for your feedback on your recent stay. We apologize for the inconvenience of the locked front door and will investigate to ensure it does not happen again. We value your business and hope to welcome you back for a better experience. Let us know if there is anything else we can do for you.Sincerely,Hotel Management
Front desk unmanned for several minutes when I arrived but friendly helpful service overall. No shower curtain in room 141 so the floor got wet. Enjoyed the coffee and oatmeal at breakfast. I’d go back. Good value.
Business response:
Dear Scott, Thank you for selecting Extended Stay America. We are glad you were impressed with our breakfast choices and helpful team. However, we are sorry for the inconvenience caused in the bathroom due to missing a shower curtain. We will attend this on a priority basis. Also, we regret the unavailability of the front desk team at the mentioned time and shall discuss this with the team so this lapse does not repeat. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Managemen... read more
Staff is friendly. Facility itself is old and need renovation
Business response:
Dear Sergey, Thank you for staying with us. We are glad you had a pleasant stay and were pleased with our friendly staff. However, we are sorry for not meeting your expectations. Our property, while being maintained and clean, needs a few updates, and we are thankful for your observation which points this out. We are sharing these notes with our concerned team for further plans of action. Please give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Management
Property was very dirty and it seemed super sketch
Business response:
Dear Sabrina, Thank you for taking the time to give us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained property as a home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,576 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.