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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Family on a budget and just passing through This property has seen better days. One of the elevators was out. There is a general "not so good" smell The pull out bed had no sheets/blanket/pillows - had to go back down to the lobby. Got fresh sheets and a blanket that was just handed over in a ball. The room had a few hairs that weren't cleaned For an Extended Stay property - there was not a single item in the kitchen area to use. No utensils, plates, pans - nothing. We were only staying 1 night, we had enough room to sleep a... read more
Business response:
Dear Guest, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Was good, location excellent
Business response:
Dear Diana, thank you for staying with us. We are happy to read you had an enjoyable, comfortable stay, and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
It was not the best hotel, but it was not the worst. The room was clean, but the hallways smelled terrible and looked dirty. The worst part was that I made a reservation for two double beds, and when I got there, the front desk staff told me that the room had sold out. When I asked why that was possible, the staff answered that they were overbooked. Never again.
Business response:
Dear Kathia, thank you for connecting with us about your time at our hotel. It is good to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention. We have shared your feedback with the front desk team to take the appropriate action moving forward. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.