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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very friendly. Room could have been cleaner and there wasn't anything but coffee and tea for breakfast.
Business response:
Thank you for posting your review of Extended Stay America. It feels good to know you had a pleasant stay with us and that you were happy with the service provided by our team. Your feedback for the oversight and your overall breakfast experience is shared with the concerned team for review and action. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
It was good, but the only thing I would change is the breakfast service, it’s no like others hotels I’ve stayed before with buffet style
Business response:
Natalia, thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Excellent only thing I observed the Curtains In Bathroom are small
Business response:
Mohammed, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Extended Stay_18 Nights Spent 18 nights in a suite. Front desk staff was wonderful and helpful. Breakfast could be improved with something as small as a waffle maker. It should also be moved to that area with seating that goes unused. Furniture needed dusting. I cleaned upon arrival and did my own cleaning throughout my stay. Bathtub needed to be refaced. I bought a bathmat for the stay and put it in my trunk. If this ever happens again, I'm prepared! Was not made aware of trash disposal process until 2 weeks into my stay.
Business response:
Shelia, thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. Your feedback regarding the cleanliness is shared with our housekeeping team for review and action. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Business response:
Brian, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Friendly check in.
Business response:
It is a pleasure to read about your stay at Extended Stay America. We work hard to ensure every guest has a comfortable and enjoyable experience, and we will share your flattering compliments with our front desk team. Thank you for leaving your comments and we hope to welcome you back the next time you are visiting Washington. Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
The facility is well used. The bathtub was peeling. The air conditiioner/heater was very loud and the lower panel was broken. We were only there for one night and it was convenient to the NIH campus and affordable.
Business response:
Thank you for evaluating your stay. We are pleased to know you liked our location and that you were happy with the value we offer. However, we are sorry for the problems you encountered in your room. We have shared your feedback with our maintenance team to address the issue immediately. Thank you again, and we hope you will give us another opportunity so that we can make your next visit a memorable one. Sincerely, Hotel Management
The internet service was completely insufficient. Didn’t care for the bait & switch for “free” internet.
Business response:
Thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 4.5 star rating with 1,472 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.