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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Private
It was quiet and set aside and just what was needed at the moment. I did have a moment when I felt as if the desk manager followed me as I was walking my dog and my daughter's dog. It made me slightly uncomfortable. Otherwise it was a nice stay for the reason we were there.
Business response:
Dear Lisa, Thank you for your feedback. We are pleased that you found the stay quiet suited to your needs. We apologize for any discomfort caused and will address your concern with our team to ensure a more comfortable experience in the future. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
Need improvement on customer service. Simple welcome goes along the way to make guests comfortable.
Business response:
Dear Truphena, We apologize for not fully meeting your expectations regarding customer service during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our guest experience. We have noted your specific remarks and have addressed your concerns with our staff to ensure prompt service, and we are very grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
Key cards had to be reprogrammed several times. Asked for cookware and got a skillet that is useable but the pot was destroyed . Have a family of 5 and got 2 plates 2 forks and 2 knives.
Business response:
Dear Brian, We sincerely apologize for the inconvenience you encountered during your recent stay. We regret that you did not receive the breakfast service as expected, and we apologize for the oversight. Additionally, we understand the importance of having comfortable seating in the living room and a working television, and we apologize for the inconvenience caused by their absence. Your feedback is invaluable as we strive to improve our services and facilities. Please be assured that we are taking immediate steps to address... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,497 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.