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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasn't cleaned when I checked-in. Curtis was at the front desk and went above and beyond to straighten it out. Even so, found hairs on the sheets. Overall, this property is really hurting with paper-thin walls and stale smelling hallways that were absurdly hot -- the hall thermostat read 81 degrees when I left -- I do not expect to sweat going from my room to the lobby.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We will step up our efforts to make sure we are more responsive going forward. We hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, General Manager
No fitness room, a bit on the cheep and dirty feel Bad experience, 4:30am fire alarm "drill", don't know. Location was convenient for me, other hotels were booked.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that about the fire alarm going off. Thank you for sharing your experience with us. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Breakfast is a joke. Have to call to get password for Wifi - cannot believe this.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you had to call to get the WiFi password and that our grab-and-go breakfast did not meet your expectations. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Mousetrap In Room!!!!! I cannot write about my experience anymore it was too horrible. Mousetrap in room, filthy toilet and seat and just disgusting.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize the various issues in your room in the room. This is unacceptable. Our staff have been addressed on these issues and further coaching is being conducted. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
A Place to Stay If we were to fill out this review at check-in we would have probably given the hotel a 3.5 which would be respectable. The room (although dated) appeared clean, the staff was friendly, and they accepted dogs without charging an arm and a leg, all wonderful . However we had a few experiences that dropped our rating considerably. The bedding was about as awful as bedding can get. My husband and I both got up after laying in bed for a little while because we thought for sure there had to be bed-bugs for the amo... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you did not received the best experience at our hotel due to many inconveniences during your stay. We will work with our staff on bettering our offerings and maintaining our hotel. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Horrible place. Was given already occupied room. Upon asking they casually gave us another room. They acted as if it was quite normal. Saw cockroaches in the room
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you walked into a occupied room and that there was a bug in the other room. Thank you for sharing your experience with us. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
horrible cold dirty no fresh towels A horrible location with a super cold room and not even water available and fresh towels. Very rude staff and serviceless place I would never consider this hotel brand ever again. No problem solved upon request so be aware.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that experience was not good here. I met with the staff, and we will make sure this doesn't happen again to ensure that no guest feel like we are not trying to help in anyway. Thank you for sharing your experience with us. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,499 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.