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Extended Stay America - Washington, D.C. - Rockville
- Hotels
- Rockville, MD
About this business
Location details
2621 Research Blvd., Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells like cigarettes, outdated and stained Smelled terrible, sheets and towels yellow and stained. Out of date, bathroom walls and tub had cracks. Would not recommend
Business response:
Please accept our apologies for providing you with anything less than a satisfactory experience. We assure you that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent experience to each guest, so we hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, General Manager
First room I walked out of because it smelled like a smokey bar 2nd room over loaded with air freshener just terrible
Business response:
Daniel, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
staff were nice enough, hotel is very run down and don't count on breakfast. Their grab and go breakfast is non-existent. Good location to nci, can walk
Business response:
Tracy, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, General Manager
Dirty The place needs TLC and a good cleaning crew!
Business response:
Maria, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with ... read more
Not bad customer service - - NO CUSTOMER SERVICE If I would have called this location directly I would have never made a reservation there. The attendant at the front desk was rude, it was as if I was bothering her and she was the one on the clock not me. She didn't look at me directly in the eye, always looking at the computer screen. I was not told about needing to require household items, and it was a bother for her to get them for me. There was no remote control for the tv and I had to go downstairs myself 3 times before... read more
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating and your which lets us know more attention is needed to improve our guests experience. Our goal is to provide our guests with friendly and efficient service. We will work as a team to ensure we are delivering upon our high service standards with every guest, every time. We value feedback such as this and we invite you to come stay with us again. General Manager
Terrible hotel and had the worst experience. Rooms were unclean and the advertised breakfast was a joke.
Business response:
We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will return the next time your travels bring you back this way. Sincerely, General Manager
horrible experience Urine soaked Sofa bed, requests for cleaning and dishes directly to manager were never met. Was told on day 4 they couldn't clean because we had personal effects in room. Well ya, not going to keep my clothes in the car. Had police called because my husband was angry. After 4 days of nothing but excuses as to why they couldn't clean and me coming out of surgery, ya he was mad, manager blamed me because I couldn't take his call. I was going into the hospital for surgery when he called. They turned the AC o... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Terrible The hotel literally smelled of mildew in the hallways and rooms. No trashcan in the room. Paper plates and trash in the parking lot. The breakfast consisted of individual muffins and coffee. Employees killing around outside of the side entrance that didn't even bother to move when we exited, we had to walk around them.
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. S... read more
When I arrived there was no one at the front desk for about 20 minutes once I got there I checked in and got to my room and washcloths were dirty requested new washcloths came about 45 minutes later so my Uber I'll stay was pretty much average will not stay there again Rockville location
Business response:
Kira, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Rockville
How is Extended Stay America - Washington, D.C. - Rockville rated?
Extended Stay America - Washington, D.C. - Rockville has a 3.6 star rating with 2,499 reviews.
When is Extended Stay America - Washington, D.C. - Rockville open?
Extended Stay America - Washington, D.C. - Rockville is open now. It will close tomorrow at 12:00 a.m.