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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Abit over-priced, but the stay was ok. However, they will not clean your room or change your sheets until after you've left; even if it is a multiple-day stay. They will nickle and dime you whenever they can.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our gue... read more
took 15 minutes to check in , could have been more accomodating
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your check-in experience. As this hotel’s manager, I can assure you that we will review our procedures to ensure your experience will not be repeated. I am grateful for your feedback so we can improve our hotel.
Not impressed Arrived late at night after my reservation was cancelled for no reason at the Westin. I was assigned a room that was not cleaned, beds not made etc. The lady at reception reassigned us to another room that was okay.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your initial room was not ready during check-in. I discussed your comments with the team, and we will make sure we are reviewing our check-in and room inspection procedures. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Surprise horel I did not know that there was no room cleaning or bedding changes for the entire stay. There were no utensils in the kitchen. It was completely empty. You had to bring your own dirty towels and washcloths to the front desk every day to exchange them for clean. The main hallway on our floor reeked of cooking in the other rooms. The price differential was nowhere near worth it
Improvement needed This hotel needs improvements
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that our hotel’s appearance did not meet our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
noisey, loud
Mediocre hotel for a reasonable price I booked this hotel because the price was reasonable. I knew I wouldn't get maid service in my room during my four night stay, and I was okay with that. I hoped to save time and money with the continental breakfast rather than going to a restaurant. The "continental breakfast" was just coffee (which I didn't try), and a per-packaged muffin or granola bar. My biggest problem with the room was an extremely noisy air conditioning unit. The stopper in the sink was also broken.
Just say no It was terrible. Ordered a King bed, got a Queen. Room was awful, tired, dingy and gross. Described by my son as "cancer" with 90's dial up speeds for wifi. Don't do it. Just turn back now!
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.