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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A hotel with potential. The hotel front desk staff is super nice. The room was clean, but had lots of issues that were not taken care of when brought it up. I was on the first floor and the window security latch was missing. Anyone could get into the room from the outside. I reported it, but it was never fixed. The carpet was wet, and shower didn't work properly.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the issue was not addressed. I spoke with my Maintenance Engineer and we will make sure that it does not happen again in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Great location. Felt run down. Great staff! Accomodations should have been better. Need much more attention to detail in regard to room maintenance.
Business response:
Thank you for taking the time to write a review of your experience with us. Please accept our apologies that our hotel’s appearance was not to our company’s high standards. In response to your feedback, I will work with our staff and make sure we are implementing deep cleaning and preventative maintenance procedures. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Mediocre at best Had to wait 10 min for someone at the front desk when I Checked in 1 plastic cup, 1 bar of soap Sort of clean
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures as well as making sure we provide each guest with professional and prompt customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better exp... read more
Arrived and was told the Hotel was over booked... They found me a room at the hotel 45 min after arrival
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience at check-in. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
i lose my money , no take , inside rooms very bad , breakfast very bad and sometimes is only coffe
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we fully stocking our grab-and-go breakfast as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're i... read more
Not first or second choice... The rooms were "worn out" decaying bathroom cabinets, dirty kitchen - one person left her room was so bad. Doors closing in the hall felt so close it seemed like our door was closing. The only redeeming factors -safe area and super convenient to Tyson's Corner.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
stay away from this hotel online picture deceiving bluntly "disgusting"- filthy! I checked out the next morning. If I could load the pictures they will speak for themselves. There was yogurt on the bedding. Dirty water mark with lime scale on tap in bathroom. The cheap board in the bath was peeling off and the have painted over it in its filthy state with white paint....highly not recommendable! Carpet peeling...thick dust layer on lamp shades...fried insect and dust on bulbs ...,you get the picture!!!font book there
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.