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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrive on thursday night around 12 am and we were told that there is no soap and shampoo for the rooms. Receptionist went to housekeeping room and found one small bottle of shampoo thats it. We stayed 2 nights and shower with that small bottel of shampoo 2 days. Showers were terrible dirty and overall hotel was not good at all.
Worst hotel experience.....ever! I burned my hand on the hot water in the sink so the staff moved me to another room. They did not ask me how my hand was, but was more concerned about the water that me. After moving me to a another room, I realized that the air conditioning wasn't working well and water spilled all over the floor, soaking the items in my cloth bag. Then to top things off, I needed to get back into the room after checking out to get something out of the refrigerator. After dropping the key in the box, I looke... read more
Business response:
Thank you for taking the time to write a review of your stay. First I would like to thank you for staying with us here at Extended Stay Tyson Corner. The situation you described regarding the hotel’s hot water and the air conditioning showing condensation; as well as, discarding the food that was left in your room when you check-out is truly regrettable. We are very sorry for your experience. I discussed your comments with our team, to ensure that it is not repeated. I am grateful for the feedback you provided so we are able... read more
Staff was pleasant and helpful. The location was good. The room air conditioner ran all nite at full blast and would not shut of.f. Had to sleep in sweats to stay warm. The room was old. The bathroom shower did not work well - it was loud and gave only a fine mist. Hairs were found in the bathroom.. I cut my stay short and moved to another hotel. I would not go back.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept my apologies about the the a/c and the other issue you endured during your stay. Our maintenance engineer has been contacted to fix the a/c and out housekeeping staff have been address on making sure cleanliness does not slip through the cracks. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Really Pretty Bad First, let me say that the staff was very friendly and courteous and did what they could...but this is really an awful property and should probably be torn down to start anew. I think the problem is that it's quite old and hasn't been maintained with much beyond paint. My room had some serious plumbing problems, and when you turned the shower on, it sounded like a freight train in the wall. The staff apologized but said that most of the rooms were like that. The door handle didn't even work right. If you're... read more
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the water pipes and door handle is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, the company is having an outside company to work on the boilers and pipes. I am grateful for the feedback you provided so we are able to continually improve our hotel. I would be happy to speak with you further. We hope that you will give us the opportunity to provide you with a better stay the n... read more
The room had a heavy scent of cleaner when I arrived. There was no screen on the window so to keep bugs out I had to keep it shut. The shower head made a terrible noise and vibrated. I complained but it was not fixed. I could not turn off the air conditioner and it was noisy and the vent was over the bed. The price was right but I would not stay here again.
Business response:
Your review is very important. Please accept my apologies for the multiple issues that caused you to have a negative experience at our hotel. No matter what price you paid, you shouldn't have had to endure those issues as a guest at our hotel. Our maintenance engineer and housekeeping staff have been made aware of the issues you mention so they can be fixed promptly and to make sure these issues are not reoccurring for guests to deal with. We hope that you will give us the opportunity to provide you with a better stay the ne... read more
What you see is not what you get Good luck doing an extended stay not a single cup , not even a plastic cup. No coffee maker and even though I called to confirm my booked smoking room no smoking rooms in entire building which is why I booked there. Continental breakfast consisted of instant grits , bagged muffins that looked shrunken and years old and coffee. Garden area out back filthy, shower like a light sprinkle, act could not be adjusted and first room keys did not work , had to go back twice . Rarely was there an atten... read more
It's a tired hotel in a convienant place
Business response:
Write your comment.Thank you for your recent review of your stay. I am sorry to hear the you felt that "It's a tired hotel in a convenient place". We continually work to improve our property, so I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
F Don't go to this place! Wifi is very slow unless you pay xTra $. No linen changes, lousy breakfast, loud breaking sound of shower, broken sink hole water holder. Staff members are friendly though.
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.