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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a mess! Get it together!! Upon check-in the front desk informed me that the water would be turned off at 9 am the following day. Did I want to stay at another place? No, that's ok, my business meeting was at 9. As long as I could get a shower it's OK. In the room there was just a mirror laying on the floor. As in no one hung it up. Just sloppy, but no worries. Went to iron my clothes for the meeting, the iron doesn't work. OK. I'll just hang them overnight. I slept fine, the bed was comfy. At 8:15 am some worker guys kn... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager
Beware fleas/ ticks in room Today I experienced fleas or ticks jumping on my feet and legs from the carpet. They would not come off, they kept hopping to another spot on my leg. It was so scary & I am absolutely disgusted. I got bitten on my foot and it itch. I don't understand why they allow pets and don't have proper cleaning procedures! Room 233.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Josh, thank you for reviewing our hotel. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Decent hotel with no running water the water was cut off for repairs with no warning.
Business response:
Thank you for sharing your experience. We apologize for the issue you encountered while you were here and regret the inconvenience it caused. I will share your feedback with the appropriate individuals within our organization to ensure we handle these situations better. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Tysons Extended Stay Don't Bother Worst Customer Service ever !! Completely uncompetitive against local hotels , if you don't mind not getting clean towels, Breakfast, roll away took 2 nights to get hey and no bed sheets then this is the place for you !! Hey and if you like the smell of garbage than this is definitely the hotel for you !! Ridiculously overpriced people!! 117.00 Never again
Business response:
Shannon, please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we don't repeat what you experienced. We would like to regain your trust and hope you will give us another chance in the future. Sincerely, General Manager
Stay away from this hotel air conditioning was not working in the lobby and while waiting in line to check in at least 3 people who just checked in came down to say their A/C was not working. The hotel smells. it's 'stuffy' and 'moldy' smelling. the room I was given smelled horribly of old Indian food cooking. It was in the curtains, the air, the rug - everywhere. The phone did not work. the 'kitchenette' counters were tack-y, the hotel room key de-activated not once, but THREE times over my 3 day stay. The side entrance to ... read more
Business response:
Mare, I am sorry we failed to impress you with the upkeep and maintenance of your suite. We are passionate about providing our guests with clean facilities, and we have specific inspection procedures in place to keep instances like this from happening. I am working with the respective teams to see where we failed and to ensure that it does not happen again. I hope you will give us a second chance and come back for another visit. We would love the opportunity to provide you with a better stay. Sincerely, General Manager
The kitchen supplies were not in the room and when we did request them we were not supplied enough for the entire family. No coffee maker int he room.
Business response:
Lynne, we apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We will remind our front desk to communicate this more clearly going forward. I hope you will give us another chance to impress you on a future visit. Sincerely, General Manager
Does not meet minimum professional standard We stayed for 5 days during our visit to Washington DC. We were not expecting four-star luxury but this hotel almost universally failed to meet a minimum standard. Very few things worked in our room including: The AC unit, the door key, the door lock itself, and half of the electrical outlets. The elevator did not work. The cabinets in our kitchen were damaged. There was no coffee maker nor any kitchen utensils. There were significant safety issues. Our top floor room did not have ... read more
Business response:
Thank you for your review. We apologize for your less than perfect visit. Your experience is not representative of our usual performance, and we regret falling short of your expectations. Our brand standards require us to make the kitchenware available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our team to communicate this more clearly going forward. We hope you will consider staying with us again as we would love... read more
Less than impressed Hotel was very rundown for the area. Expected much more. Tub faucet got stuck on and we were told no one would be there till the next day.
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.