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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will not ever recommend this to anybody. I got to the hotel late in the night and the front desk could not find my reservation. So I had to call expedia. Then the front asked me if in that morning I checked in and got in. A ghost had enterd! Besides, for everyday housekeeping extra charge, no TV, picking up toewls and amenities in front desk, etc.
Business response:
Thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Please renovate and repair Gaping hole where shower head was supposed to fit into wall, HAC unit worked, but there were parts of it on the floor, which needs a shampooing. Bed was comfortable enough, but I was exhausted and could've slept in the car. Nice recliner chair-addition of reading lamp would be nice there.
Business response:
Thank you for evaluating your stay. We are sorry our facilities did not live up to your expectations and regret the inconvenience caused. Your feedback has been shared with the appropriate team to improve future guests experiences. It was a pleasure having you as our guest, and we hope to have another chance of welcoming you back soon. Sincerely, Hotel Management
Where is my reservation? I made a reservation through Expedia, but when I arrived the front desk clerk said they were unable to process any Expedia reservations, so they didn't have mine. They said they did have a room, but when I handed him my credit card he said I would have to pay for the room in cash plus a $100 deposit in cash. That's when I found another hotel.
Business response:
Jeff, thank you for being our guest. We are sorry for the reservation issue you had while here and that you were unhappy with our payment policy. Please note, the $100 is a temporary hold to cover any incidentals, and if no charges were incurred, the hold is released and becomes available again in your personal account. We hope to welcome you back to enjoying a much better visit. Sincerely, Hotel Management
never again I always like to give everyone a fair chance, so when I arrived and hotel staff wasn't pleasant i was fine with it. But when I got to my room and it was a mess I expected a bit more than just here try this room. Not even I am sorry about that. When I get to the second room the window was wide open and it was freezing. I closed the window, turned on the heat and waited for it to turn on. After a few minutes i called the front desk and when I told him what i found and the fact that the heat wasn't going on, he aske... read more
Business response:
Janet, thank you for sharing your thoughts about your stay with us. We sincerely apologize for the cleanliness issue you encountered while here and regret the inconvenience caused. We have room inspection processes in place and are working with housekeeping team to see where we dropped the ball. It's our goal to provide an excellent customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Rude staff will never stay at an extended stay again. Left got my money back and went to the Westin.
Business response:
Jamie, first of all, please accept our sincerest apologies for the behavior of our associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
Business response:
Tim, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Room smelled The room smelled terrible. I should have asked for another room. Also when they say free "Breakfast" they mean coffee and a muffin or granola bar. Overall, not very happy with my stay.
Business response:
We apologize for the unfortunate odor in the room and that this ruined your stay. Hopefully, this unfortunate situation will not prevent you from staying with us in the future and you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Hotel with serious safety problems. Our room lock was broken. We had a fuse box with a missing door in our room with duct tape over it, but worst of all the outside door to the hotel had NO LOCK-just a hole where it once was. Anyone could walk in at any time.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Don't bother. Our first non-smoking room smelled of stale smoke and the bath tub had hair in it. We were moved to a second room that smelled just as bad and there was a silver fish in the second tub. The "kitchenette" had no cooking utensils so you would need to travel with your own if you expect to do any in room food preparations. The "breakfast" consisted of granola bars and packets of oatmeal. The overall condition of the hotel was just really dirty from elevators to the room and stairwell. The second day the elevator wa... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.