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Extended Stay America - Washington, D.C. - Tysons Corner
- Hotels
- Vienna, VA
About this business
Location details
8201 Old Courthouse Rd., Vienna, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great I made a reservation for two beds we just got one bed my 8 year old and husband slept poorly. The next day my daughter was going through the drawers and picked the Bible up started going through the pages and found two condom wrappers inside it ... I had to explain my daughter after she washed her hands what condoms are. I did told the front desk about this and demanded my room with two beds which I got. The continental breakfast is only granola bars coffee and muffins. Very noisy during the night. Won’t be going b... read more
Business response:
Gaby, thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit.... read more
Advertised breakfast but didn't have anything but coffee and packaged cupcakes.
Business response:
Duane, thank you for being our guest. We are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel management
Dirty. Reservation screwded up in their end, claimed it was my issue even though I had confirmation through Expedia, after 30 mins found it was their error.
Business response:
Thanks for evaluating your stay. We apologize for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the situation as a training tool to improve our procedures and make sure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family again when in the area. Sincerely, Hotel Management
$200 per night fleabag I ended up cancelling and walking to another hotel. I will most likely not use hotels.com in the future.
Business response:
Jon, thanks for reviewing your stay. We apologize for the inconvenience you experienced with our third party website and regret the inconvenience caused. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Absolutely the worst hotel stay Abundance of filth everywhere, graffiti in the elevator, drugged rockers up all night slamming exit doors and chatting in the hallway. Broken promises of daily cleaning despite agreement to pay extra for daily cleaning. 2 out of 3 towels rejected due to hair and dirt. fire alarm going off from 5 am till 10:00 am due to lack of maintenance. i would never ever stay in this filthy hotel chain
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frustrated....very unhappy...unsatisfied customer. I booked for 2 queen size bed and when we arrived in the hotel, the receptionist said, they don't have that room for us, "the 2 queen size bed is not available", no one called me, no one email me, or no one contacted me and at least inform me that the room is not available...... when I get really upset, the receptionist said that "the manager told me to put you in 1 king size room'....I said....what???? I booked for 2 queen size bed....what you want me to do ? let my 2 child... read more
Business response:
Tom, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
When we arrived the hotel tried to charge me a different price other than what ideas quote and Reserved.After a short talk he gave us what we reserved. The room was clean.. And look like the pictures online..it came with a kitchenette but no pots..or utensils... No ice machines...in the building .they gave us ice from the freezer in the staffs break room..On a PLATE!! Call for towels and the housekeeper never came up. I eventually went down myself to get towels. The beds are comfortable but pillows are flat... If u come brin... read more
Business response:
Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Hotel Management
A poor facility. Not a good experience and we had to leave 6 days earlier.
Business response:
Thank you for reviewing our hotel. Please accept our apology for the issues you had while here and regret the inconvenience caused. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. We hope you will give us a second chance to deliver the type of experience you should always expect from us. Sincerely, Hotel Management
unclean bathroom Hair in the sink. Soap left in the shower. Trash left in the shower. unpleasant first experience
Business response:
Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Tysons Corner
How is Extended Stay America - Washington, D.C. - Tysons Corner rated?
Extended Stay America - Washington, D.C. - Tysons Corner has a 3.6 star rating with 2,326 reviews.
When is Extended Stay America - Washington, D.C. - Tysons Corner open?
Extended Stay America - Washington, D.C. - Tysons Corner is open now. It will close tomorrow at 12:00 a.m.