Extended Stay America - West Palm Beach - Northpoint Corporate Park

Business response:

Imani, thank you for being our guest. We are sorry for the insects you had in your bathroom and that you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Glenn, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Joseph, thank you for being our guest at Extended Stay America. It is delightful to know you liked your spacious room and that you were pleased with the service provided by our staff. We hope our hotel will be your preferred choice the next time you visit West Palm Beach. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our hotel policy. Please know our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the kind review of Extended Stay America. We are delighted to know you liked our well-maintained property and that our offerings were according to your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jessica, we appreciate you taking the time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay at Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

James, thanks for taking the time to share your comments online. It is a delight to know you were treated well by our staff and their courteous service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management