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Extended Stay America - West Palm Beach - Northpoint Corporate Park
- Hotels
- West Palm Beach, FL
About this business
Location details
700 Northpoint Pkwy., West Palm Beach, FL, 33407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to the highway, our first room reeked of cigarette smoke despite specifically being called out as a smoke free hotel. They rooms are ok. Not overly clean. The hard floor smelled better than the carpeted one they initially assigned us. There is a sign in the lobby asking customers to review them with 5 stars and stating it “starts with you!”. No, it starts with good service and clean rooms, and goes from there.
Business response:
Stacey, thank you for being our guest. We're glad to know our location close to the highway was ideal for you, but we apologize for the smoke smell you experienced in your room. We're a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The room was very clean when we got there. The front desk staff was okay at check in, not as friendly as others. Little disappointed that no cleaning staff ever came to our room during our stay, not even to refresh towels, no garbage can in the room other than the small one in the bathroom and no large garbage containers for us to clean up our room other than by the front entrance door. The check out clerk was super friendly. The place was close to food and the I system so it made for easy travels.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked your room and had a comfortable stay. However, we are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information, we are sorry. We... read more
Unless you are on a budget - do not stay here! The advertised breakfast was a grab and go - which equates to here are some oatmeal granola bars, help yourself. First time ever breakfast was this lousy at an Extended Stay - I'm used to a real breakfast at these when I've stayed at them for work. Then, in the room, the bed was not secured to the floor or wall. When we sat on one end the bed would tip. First ever I've had this issue in over 10 years of travel for work or leisure....
Business response:
Allen, thanks for evaluating your stay. We are sorry for the disappointed you had with our breakfast offerings and regret the inconvenience caused by our bedding. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest. Sincerely, Hotel Management
Would like to see a bigger breakfast great room everything we needed
Business response:
Eugene, it was a pleasure to have you as our guest at Extended Stay America. We’re glad to know you loved your well-appointed room and that overall you had a pleasant time with us. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
The receptionist was very nice and the room was very clean.
Business response:
Richmond, thank you for being our guest at Extended Stay America. We are happy to know you liked your well-kept room and were impressed by the service provided by our courteous associates. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
front desk was helpful, room was clean and comfortable
Business response:
Suzy, thank you for sharing your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - West Palm Beach - Northpoint Corporate Park
How is Extended Stay America - West Palm Beach - Northpoint Corporate Park rated?
Extended Stay America - West Palm Beach - Northpoint Corporate Park has a 4.5 star rating with 1,307 reviews.
When is Extended Stay America - West Palm Beach - Northpoint Corporate Park open?
Extended Stay America - West Palm Beach - Northpoint Corporate Park is open now. It will close tomorrow at 12:00 a.m.