Extended Stay America - West Palm Beach - Northpoint Corporate Park

Business response:

Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rhi, thank you for choosing to stay at Extended Stay America during your visit to the area. We are delighted to know you had an enjoyable stay and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Tammie, thank you for reviewing your stay with us. We apologize for the smell you experienced in your room. We work hard to provide a clean and comfortable environment, and we are sorry the odor compromised your experience. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the maintenance issues you encountered in your room and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with the appropriate team to fix the problem you mentioned immediately. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders to assist them when determining new breakfast offerings f... read more

Business response:

Marie, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Jay, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America once again. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management