Extended Stay America - White Plains - Elmsford

Business response:

Dear Guest, We are glad to hear you had a great stay! That kind of feedback means a lot to the team at Extended Stay America. We are always working to provide a welcoming environment where guests can feel at ease, so it’s wonderful to know we hit the mark for you. We look forward to welcoming you back whenever your travels bring you our way! Sincerely, Hotel Management 

Business response:

Dear Eric, We are so glad you noticed the cleanliness and the warm hospitality during your stay! At Extended Stay America, creating a welcoming and well-kept environment is always a top priority. It’s great to hear that our team's efforts made a positive impression. Your feedback truly encourages us to keep doing our best. We look forward to the opportunity to welcome you back for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Shawanda, Thank you for sharing your kind words! We are thrilled that your overnight stay was enjoyable and that you found the environment peaceful. It’s especially great to hear Jon helped make check-in smooth—he’ll be happy to know he made a difference. We’re so glad you had a positive experience at Extended Stay America and truly appreciate your recommendation. We look forward to welcoming you back in the future! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We always aim to provide a comfortable and well-kept suite for every guest, and sincerely regret the shortcomings in this instance. Your input will be discussed with our housekeeping team to ensure more thorough inspections moving forward. We hope you will consider returning in the future so we can offer you the flawless visit you should always expect from our hotel. Sincerely, Hotel Management