Extended Stay America - White Plains - Elmsford

Business response:

Karina, thank you for your stay at Extended Stay America with your furry friend! We take pride in ensuring all our guests, including the four-legged variety, enjoy their visit with us. We appreciate the kind words and look forward to seeing you the next time your travels bring you to Elmsford. Sincerely, Hotel Management 

Business response:

Jerome, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Karina, thank you for returning to Extended Stay America. We're glad to know our location to white planes town was convenient for you and that you had a great time with us. We appreciate your business and hope to see you again on your next visit to Elmsford. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Sharon, we love to receive feedback on how we are doing. So, thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted how much you enjoyed your stay with us and appreciate your kind compliments about our front desk team. We will be sure to share your review with them as they will be so pleased. Thank you again, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Shellnell, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Karina, thank you for the glowing review of Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management 

Business response:

We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management