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Extended Stay America - White Plains - Elmsford
- Hotels
- Elmsford, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
118 W. Main St., Elmsford, NY, 10523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Enjoyable I really enjoyed our staycation with Extended Stay, and I will go back again. It's the perfect place for relaxation. Thanks Guys.
Business response:
Angela, it was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Katie, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Pillows were very uncomfortable. We were given a different room because the sheet had bloodstains on it, in plain sight that the housekeeper should've noticed. The refrigerator had a lot of water settled to the bottom. Front desk staff was very friendly.
Business response:
Thank you for staying at our hotel. We are pleased to know you were impressed with the service delivered by our front desk associate, but we are sorry for the issue you had in your initial room. Your feedback has been shared with the housekeeping team to be more diligent in their work. Thank you for the feedback. We hope to host you back in the future so that we can make your next visit a perfect one in every way. Sincerely, Hotel Management
Business response:
William, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
I didn’t like the parking was soooo congested. My key card kept getting deactivated after the third time the staff finally said if you put it next to your phone or credit cards it would deactivate, which I felt like is something you should say when checking in. We had to continually ask for towels bc they only gave you sets of two and they don’t clean the room if you leave for the day. The bed covers were THIN as ever and the water wouldn’t get hot. It stayed luke warm. We ended up checking out Sunday, my husband forgot his ... read more
Business response:
Dear guest, thank you for taking the time to share your review with us. We are so sorry for the disappointing stay and for the many frustrations you encountered with your key card and housekeeping. We have alerted the appropriate team members and are confident this has been addressed. We are also sorry you have yet to be reunited with the misplaced personal item. We work hard to make sure these items are returned to our guests and so sorry we have been unsuccessful in your case. Thank you again for staying with us and we hop... read more
I like they had a kitchen but they had no cups or glasses to use in the kitchen
Business response:
We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We value your great feedback and look forward to welcoming you back. Sincerely, Hotel Management
It was easy to locate and the front desk staff was very helpful.
Business response:
Thank you for being our guest. It’s a pleasure to know you liked our location as well as our courteous associates. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - White Plains - Elmsford
How is Extended Stay America - White Plains - Elmsford rated?
Extended Stay America - White Plains - Elmsford has a 4.2 star rating with 1,391 reviews.
When is Extended Stay America - White Plains - Elmsford open?
Extended Stay America - White Plains - Elmsford is open now. It will close tomorrow at 12:00 a.m.