Extended Stay America - Wichita - East

Clarissa 

on Expedia

4 months ago

The room itself was fine. We booked through a third party, which is relevant later. We were scheduled 2 nights, got in from our flight at 11:30 PM, got to the hotel at 12:00 PM. They do as they do for checking in, but then the payment time comes and they can't get online. 30 minutes, multi 

Clarissa 

on Expedia

4 months ago

Unfortunately, I will never stay at an Extended Stay America again due to very poor customer service. We booked through a third party, which is relevant later. We arrive from a cross country flight at 12:00 AM, and multiple unanswered calls to management from the service desk and probably 30 minutes later, the grumpy service desk employee tells me I can't check in because their Internet is down so they can't process my card. We had to go to 4 other hotels before anyone had availability and I paid an additional $120 to stay a... read more

Carl 

on Expedia

4 months ago

Could have been cleaner 

Donna 

on Expedia

5 months ago

Not again. 

Russell 

on Expedia

5 months ago

Hairs in Bathroom There were hairs in the bathroom. The place had a distinct unclean smell. Location was great staff did not seem very helpful. 

Vickie 

on Expedia

5 months ago

Was not impressed Smell the marijuana smell as soon as you walk in the door. i was very uncomfortable being there by myself. I ended staying with my husband at the hospital. So I had paid for my stay and was out $194.00 for 2 nights, but being at the hospital in a recliner was safer. I will the think twice before scheduling ahead of time for a room with a 3rd party. DISAPPOINTING! 

Karen 

on Expedia

6 months ago

This hotel is truly the WORST hotel experience I have ever had. We arrived at 1:30a to a room that had blood on our pillow, dog hair all over the floor, dried food stuck to the walls, counters and furniture, mud and dog hair in the blankets and sheets as well as a bathtub faucet that could not be turned off. We spend an hour changing the mattress cover and bed linens as well as trying to clean up dog hair and stuck on dried food. After all of that the hotel would not refund our money. Avoid this hotel!