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Extended Stay America - Wichita - East
- Hotels
- Wichita, KS
About this business
Location details
9450 E. Corporate Hills Dr, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was ok, found trash behind the night stands, no trash can, and hallways plus room smelt off
Business response:
Dear Florencio, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, comfortable property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
It smells bad, bathroom mirror cracked, towel rack broken, bugs. It’s gross! Front desk staff on the other hand were friendly and helpful.
Business response:
Dear Angie, It is disheartening to read about your experience with us. Please accept our sincere apologies for any discomfort you may have felt. We follow strict standards regarding our suites' upkeep and pest control, and we regret this was not your experience. We will share your observations with the concerned teams to ensure future guests receive the exceptional experience they deserve. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome the opportunity to show you the seamless ... read more
Can’t beat the price, BUT….. Front desk people were extremely nice. The hotel looks good from the outside and in the lobby. Staring at the hallway entry door to all the room doors everything is worn and dirty. Everything needs fresh paint. The room reeked of smoke. It was late and we were too tired to change rooms and figured it was possible they all were like that. I did notify the front desk because I didn’t want to be charged the $250 smoking penalty. The room was decent looking. The bathroom ceiling was cracked and peele... read more
Business response:
Dear CATHY, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns and improve the overall quality of our services. We value you as a loyal guest and would appreciate the oppo... read more
Concerned with my stay. The desk attendant was kind. My room was clean enough. The exterior looks nice but the stairwells and hallways and public spaces inside were concerning. I felt a little concerned for my safety as a solo traveler. There was a hole punched or made in my bathroom door that was not fixed and just felt unprofessional and unsafe.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay. While we are glad to read that you found our desk attendant kind and your room clean, we apologize for any concerns you had regarding the condition of our stairwells, hallways, and public spaces. Your safety and comfort are our top priorities, and we take your comments seriously. We will address the issues you mentioned promptly to ensure a more professional and secure environment for our guests. We appreciate your understanding and hope to have the oppo... read more
They didn't even provided toiletries
Business response:
Dear Amreen, Thank you for commenting on your recent experience at our property. We strive to provide our guests with the best possible experience during their stay with us, and we understand that effective communication is key to achieving this goal. Therefore, we apologize for any miscommunication that may have occurred on our part and would like to clarify that guests are welcome to bring their items to use in their suites. To ensure maximum comfort and convenience, we provide complimentary hair dryers and toiletries at o... read more
It very clean and equipment didn't work staff unprofessional just wasn't a good time gave me a off feeling the whole time
Business response:
Dear Bobby, We appreciate your feedback regarding your recent stay. We regret that we were unable to meet your expectations. Your input is highly valuable to us, and we will utilize it to enhance our services. We sincerely apologize and hope for the opportunity to demonstrate our improved services to you in the future.Sincerely,Hotel Management
We stayed here overnight and I will not be coming back.The bathroom had no hand soap, when I opened the fridge it had smeared ketchup on the bottom, the floors had what looked to be blood on the carpets. The room did not seem like it was cleaned very well when we got there. When we first checked in the floor above us had kids stomping around and that lasted until we left. The halls and elevator smelt like cigarettes and weed. Across the hall from our room someone had dogs that were barking. When my son got back from his conc... read more
Business response:
Dear Rachelle, Thank you for being our guest and posting a review. We truly regret to learn about your disappointing experience at our hotel. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Wichita - East
How is Extended Stay America - Wichita - East rated?
Extended Stay America - Wichita - East has a 3.6 star rating with 1,182 reviews.
When is Extended Stay America - Wichita - East open?
Extended Stay America - Wichita - East is open now. It will close tomorrow at 12:00 a.m.