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Extended Stay America - Wichita - East
- Hotels
- Wichita, KS
About this business
Location details
9450 E. Corporate Hills Dr, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could have been cleaner
Business response:
Dear Guest, Thank you for your feedback. We apologize that the cleanliness of your room did not meet your expectations. We take cleanliness seriously and will work to address your concerns. We hope to have the opportunity to improve your experience during a future stay. Sincerely, Hotel Management
Not again.
Business response:
Dear Guest, Thank you for your feedback. We’re genuinely sorry to hear that your recent experience did not meet your expectations. While it’s disappointing to learn that your stay was not as positive as we aim to provide, your comments are important to us. We remain committed to improving and hope we might have the opportunity to better serve you in the future.Sincerely,Hotel Management
Hairs in Bathroom There were hairs in the bathroom. The place had a distinct unclean smell. Location was great staff did not seem very helpful.
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We recognize the significance of maintaining a fresh and clean hotel environment and sincerely apologize for not meeting your expectations in this aspect. We are currently reviewing our housekeeping services to ensure adherence to the highest cleanliness standards. Your insights are invaluable to us, and we look forward to the opportunity to welcome you back and provide you with the exceptional experience that you deserve.Sincerely,H... read more
Was not impressed Smell the marijuana smell as soon as you walk in the door. i was very uncomfortable being there by myself. I ended staying with my husband at the hospital. So I had paid for my stay and was out $194.00 for 2 nights, but being at the hospital in a recliner was safer. I will the think twice before scheduling ahead of time for a room with a 3rd party. DISAPPOINTING!
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with the cleanliness of your suite. We have shared your remarks and will use them as an opportunity to improve our guest experience. Smoking is never allowed on our premises, and we appreciate you bringing this to our attention so that this is addressed on a priority basis. Considering this a rare incident, p... read more
This hotel is truly the WORST hotel experience I have ever had. We arrived at 1:30a to a room that had blood on our pillow, dog hair all over the floor, dried food stuck to the walls, counters and furniture, mud and dog hair in the blankets and sheets as well as a bathtub faucet that could not be turned off. We spend an hour changing the mattress cover and bed linens as well as trying to clean up dog hair and stuck on dried food. After all of that the hotel would not refund our money. Avoid this hotel!
Business response:
Dear Karen,Your concerns are deeply regrettable, and it is disappointing to hear about your experience. Cleanliness and comfort are taken seriously, and what you described does not reflect the standards expected. Feedback like yours is invaluable in identifying areas for improvement. Your comments will be reviewed to ensure a better experience for future guests.Sincerely,Hotel Management
Room smells like cigarettes smoke, was dirty and No coffee maker
Business response:
Dear David, Thank you for your valuable feedback. We sincerely apologize for the issues you experienced during your stay. We will address your concerns with our housekeeping and maintenance teams to ensure that similar issues do not arise in the future. Additionally, we regret the absence of a coffee maker in your room. In our efforts to maintain cleanliness for all guests, we store the kitchenware at the front desk and are more than willing to deliver it to your suite upon request. We are committed to implementing effective... read more
Original oom was giving to someone else, the new room giving to us already had people in it. 3rd room did not have queen bed (2 adults in a full size bed) or the pull-out sofa bed. Bathroom door had fist size holes on both sides.
Business response:
Dear Joannie, We sincerely apologize for the challenges you encountered during your stay. This experience does not align with the high standards of service and quality that we strive to uphold. We are actively addressing these concerns with our team to enhance communication and improve the thoroughness of our room preparation moving forward. Your comfort and satisfaction remain our foremost priorities, and we hope to provide you with a better experience during your next visit with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Wichita - East
How is Extended Stay America - Wichita - East rated?
Extended Stay America - Wichita - East has a 3.5 star rating with 1,200 reviews.
When is Extended Stay America - Wichita - East open?
Extended Stay America - Wichita - East is open now. It will close tomorrow at 12:00 a.m.