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Extended Stay America - Wichita - East
- Hotels
- Wichita, KS
About this business
Location details
9450 E. Corporate Hills Dr, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I expected average...i got less. Check in at 3..we were not there until 8pm. No room available as advertised. Staff did try to accommodate differently which was appreciated. 2 single rooms instead of suite. However. Ac not working, bed hard as concrete floor., i have back issues, so this was bad... floor was dusty and dead bugs on floor by end tables. Loud banging noises thru the night... overall not a good experience given that there was a marriott and comfort inn in walking distance.. stayed because close to ks heart hospi... read more
Business response:
Dear Laura,We sincerely apologize for the challenges you faced during your stay. Your experience is far from the standard we aim to provide, and we deeply regret the discomfort caused by the issues with the room, cleanliness, and noise. We appreciate your patience and are grateful for your understanding of the alternative accommodations offered. Please know that your feedback will be addressed with the team to improve future stays. We hope to have the opportunity to welcome you again and provide a more positive experience.Si... read more
DIRTY It was disgusting. Words cannot describe how dirty this room was. We were not able to rest, we kept thinking if they don’t clean the obvious stuff there’s no telling what we’re sleeping on. We were so uncomfortable we left 3 hours after arriving.
Business response:
Dear Guest, Please accept our apologies for the inconvenience caused. We understand that cleanliness is crucial to a comfortable stay, and we have room for improvement. Your comments will be shared with our housekeeping team to ensure we consistently meet and exceed our guests' expectations. We’re committed to providing a clean and welcoming environment for everyone, and your input helps us focus on where we can do better. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in... read more
I would not recommend Loud, there was an 1” gap between the door and door frame so I heard everyone. Plus some big fight an disturbance in the middle of the night. The bed was hard. The shower was so gross I would not get in.
Business response:
Dear Mindy, Thank you for taking the time to share your experience. We are sorry about the challenges you faced during your stay. A quiet, comfortable, and clean environment is essential for any guest, and we fell short of delivering that for you. We deeply regret the negative impact these issues had on your stay. Please know that your feedback is being shared with our maintenance and housekeeping teams so they can address these concerns immediately. We are committed to improving our facilities and ensuring a better experien... read more
Underwhelmed No kitchen appliances provided and when asked if we could receive kitchen appliances I was told it depends on what they have in stock. I don’t like how we were made to believe we would have a fully stocked kitchen and we didn’t. And the “free” breakfast only included store bought muffins and granola bars
Business response:
Dear Jerrelle, Thank you for your feedback and for choosing to stay with us. We sincerely apologize for the concerns you have raised, particularly regarding the kitchen amenities and the quality of the breakfast options, which did not meet your expectations. We appreciate your insights and want to assure you that we are committed to addressing these issues. We look forward to the opportunity to provide you with an improved experience should you choose to stay with us again. Wishing you all the best in your future travels.Sin... read more
tuvimos una experiencia muy mala ya q tarde en lobby más de 3 horas esperando que alguien nos atendiera
Business response:
Dear Larissa, We appreciate the feedback you provided following your recent stay. We extend our sincerest apologies for the prolonged wait you encountered during the check-in process. We recognize the significance of a seamless arrival experience and are dedicated to implementing improvements. Your insights are highly valued, and we look forward to the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Management
Car broken into My car was broken into. I'm highly upset about that. There were no cameras. We had to go to the next hotel to ask for footage. Everything else was decent. There was one particular staff, an African American woman she made the stay worthwhile with her great service. Everyone else's service was average. Hotel was clean by the looks of it but there was food left in the fridge, room smelled a little musty but was still breathable. I LOVED THE SPACE! Beds were comfortable. Stay would've been better if our vehicle ... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Poor Carpet was dirty, walls were yellow, pets were allowed and pets continued to bark.
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Also, we regret the disturbance caused by the pets, which interrupted your stay. If we had been made aware of this issue during your time with us, we would have been more than happy to promptly address the... read more
Won’t stay there again Room lighting was terrible, sheets was very clean, hole in the ceiling. Room wasn’t 100 % ready. Carpet needs to be shampooed.
Business response:
DearWalter, Thank you for staying at our hotel and for taking the time to post a review. We are genuinely sorry to learn about the less-than-satisfactory experience you had during your recent visit. Your comments about the condition of your room have been noted, and we are committed to enhancing the overall guest experience by addressing these concerns. We hope to have the opportunity to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Wichita - East
How is Extended Stay America - Wichita - East rated?
Extended Stay America - Wichita - East has a 3.5 star rating with 1,200 reviews.
When is Extended Stay America - Wichita - East open?
Extended Stay America - Wichita - East is open now. It will close tomorrow at 12:00 a.m.