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Extended Stay America - Wichita - East
- Hotels
- Wichita, KS
About this business
Location details
9450 E. Corporate Hills Dr, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room itself was fine. We booked through a third party, which is relevant later. We were scheduled 2 nights, got in from our flight at 11:30 PM, got to the hotel at 12:00 PM. They do as they do for checking in, but then the payment time comes and they can't get online. 30 minutes, multi
Business response:
Dear Guest, Thank you for sharing your review. We sincerely apologize for any shortcomings experienced during your visit and for any inconvenience this may have caused. Your feedback is valuable to us, and we will ensure it is addressed appropriately. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Unfortunately, I will never stay at an Extended Stay America again due to very poor customer service. We booked through a third party, which is relevant later. We arrive from a cross country flight at 12:00 AM, and multiple unanswered calls to management from the service desk and probably 30 minutes later, the grumpy service desk employee tells me I can't check in because their Internet is down so they can't process my card. We had to go to 4 other hotels before anyone had availability and I paid an additional $120 to stay a... read more
Business response:
Dear Guest, Thank you for sharing your experience. We’re truly sorry for the inconvenience and frustration you encountered upon arrival. A situation like this, especially after a long flight, is understandably upsetting, and we regret that we were unable to assist you in a more accommodating way. We also apologize for any lack of professionalism you experienced from our team. Your feedback is important and will be shared with leadership to ensure better handling of such situations in the future. Sincerely, Hotel Management
Could have been cleaner
Business response:
Dear Guest, Thank you for your feedback. We apologize that the cleanliness of your room did not meet your expectations. We take cleanliness seriously and will work to address your concerns. We hope to have the opportunity to improve your experience during a future stay. Sincerely, Hotel Management
Not again.
Business response:
Dear Guest, Thank you for your feedback. We’re genuinely sorry to hear that your recent experience did not meet your expectations. While it’s disappointing to learn that your stay was not as positive as we aim to provide, your comments are important to us. We remain committed to improving and hope we might have the opportunity to better serve you in the future.Sincerely,Hotel Management
Hairs in Bathroom There were hairs in the bathroom. The place had a distinct unclean smell. Location was great staff did not seem very helpful.
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We recognize the significance of maintaining a fresh and clean hotel environment and sincerely apologize for not meeting your expectations in this aspect. We are currently reviewing our housekeeping services to ensure adherence to the highest cleanliness standards. Your insights are invaluable to us, and we look forward to the opportunity to welcome you back and provide you with the exceptional experience that you deserve.Sincerely,H... read more
Was not impressed Smell the marijuana smell as soon as you walk in the door. i was very uncomfortable being there by myself. I ended staying with my husband at the hospital. So I had paid for my stay and was out $194.00 for 2 nights, but being at the hospital in a recliner was safer. I will the think twice before scheduling ahead of time for a room with a 3rd party. DISAPPOINTING!
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with the cleanliness of your suite. We have shared your remarks and will use them as an opportunity to improve our guest experience. Smoking is never allowed on our premises, and we appreciate you bringing this to our attention so that this is addressed on a priority basis. Considering this a rare incident, p... read more
This hotel is truly the WORST hotel experience I have ever had. We arrived at 1:30a to a room that had blood on our pillow, dog hair all over the floor, dried food stuck to the walls, counters and furniture, mud and dog hair in the blankets and sheets as well as a bathtub faucet that could not be turned off. We spend an hour changing the mattress cover and bed linens as well as trying to clean up dog hair and stuck on dried food. After all of that the hotel would not refund our money. Avoid this hotel!
Business response:
Dear Karen,Your concerns are deeply regrettable, and it is disappointing to hear about your experience. Cleanliness and comfort are taken seriously, and what you described does not reflect the standards expected. Feedback like yours is invaluable in identifying areas for improvement. Your comments will be reviewed to ensure a better experience for future guests.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Wichita - East
How is Extended Stay America - Wichita - East rated?
Extended Stay America - Wichita - East has a 3.6 star rating with 1,182 reviews.
When is Extended Stay America - Wichita - East open?
Extended Stay America - Wichita - East is open now. It will close tomorrow at 12:00 a.m.