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Extended Stay America - Wichita - East
- Hotels
- Wichita, KS
About this business
Location details
9450 E. Corporate Hills Dr, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was okay the rooms were a bit run down a remodeling would be great especially the carpet needs to go
GO ELSEWHERE I was quite disappointed by the cleanliness of this property. I took many pictures of these issues and am going to publish this situation on my Google review site in which I am a Local Guide with 1.3 MILLION views. The 'Complimentary Breakfast' was nothing more than coffee and packaged muffins. The reviews posted about this property were quite contrary to the actual condition of this property. BEWARE.
Business response:
Dear Guest, We are truly sorry to hear that we did not meet your expectations, particularly regarding cleanliness and our breakfast offering. What you have described is certainly not the experience we strive to provide, and your feedback is being taken seriously. We understand how frustrating it must have been and regret any inconvenience this may have caused you during your visit. Your comments will be shared with the respective teams for immediate review and necessary action where needed. Thank you for your patience. We ho... read more
i never got to stay their because they had no internet and could not check me in or let me stay . they told me to go somewhere else at my own exspenehelp at all to get me a place. did not have a time looking for another motel.
Business response:
Dear Kenneth, We sincerely apologize for the inconvenience and frustration you faced regarding your reservation at our hotel. What you experienced is unacceptable and unusual for our standards, as you were unable to check in. We are genuinely sorry that we were unable to assist you in securing alternative accommodations. We understand how stressful and disappointing that situation must have been for you. Your feedback has been shared with our team to ensure better communication and guest support going forward. We appreciate ... read more
Cockroach Anxiety Reserved the room for two nights. The floors were dirty. They needed a good sweeping and mopping. Sofa had dog hair all over it. After spending the first night there, a cockroachs appeared in the kitchen and the bedroom. We checked out right away.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize that your stay did not meet your expectations and caused discomfort. This is not the experience we strive to provide. We will share your comments with our team for immediate review and improvement. We hope you will consider giving us another chance to provide you with a better and more comfortable stay in the future. Sincerely, Hotel Management
When arrived staff was to busy attend to personal chat to bother helping customer. Get to room and have no glass of any kind for getting a drink.
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for making you feel overlooked upon your arrival and for the lack of basic items in your room. Providing attentive service is our priority, and we take your feedback seriously. For cleanliness purposes, we keep the dishware at the front desk and will be happy to deliver it to your suite upon request. We have shared your comments with our team to ensure we improve our service moving forward. We hope that you will give us another chance to serve you better the nex... read more
Killed three bugs in our room. Ceiling falling in. Smelled of pot as well as multiple other terrible smells. Furniture filthy with stains as well as the fridge was so dirty. Feet turned black while walking on the floor.
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope to have the opportunity to serve you again and provide you with the outstanding and seamless stay that you deserve. Sincerely, Hotel Management
The room itself was fine. We booked through a third party, which is relevant later. We were scheduled 2 nights, got in from our flight at 11:30 PM, got to the hotel at 12:00 PM. They do as they do for checking in, but then the payment time comes and they can't get online. 30 minutes, multi
Business response:
Dear Guest, Thank you for sharing your review. We sincerely apologize for any shortcomings experienced during your visit and for any inconvenience this may have caused. Your feedback is valuable to us, and we will ensure it is addressed appropriately. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Unfortunately, I will never stay at an Extended Stay America again due to very poor customer service. We booked through a third party, which is relevant later. We arrive from a cross country flight at 12:00 AM, and multiple unanswered calls to management from the service desk and probably 30 minutes later, the grumpy service desk employee tells me I can't check in because their Internet is down so they can't process my card. We had to go to 4 other hotels before anyone had availability and I paid an additional $120 to stay a... read more
Business response:
Dear Guest, Thank you for sharing your experience. We’re truly sorry for the inconvenience and frustration you encountered upon arrival. A situation like this, especially after a long flight, is understandably upsetting, and we regret that we were unable to assist you in a more accommodating way. We also apologize for any lack of professionalism you experienced from our team. Your feedback is important and will be shared with leadership to ensure better handling of such situations in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Wichita - East
How is Extended Stay America - Wichita - East rated?
Extended Stay America - Wichita - East has a 3.5 star rating with 1,200 reviews.
When is Extended Stay America - Wichita - East open?
Extended Stay America - Wichita - East is open now. It will close tomorrow at 12:00 a.m.