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Extended Stay America - Wichita - East
- Hotels
- Wichita, KS
About this business
Location details
9450 E. Corporate Hills Dr, Wichita, KS, 67207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was trying to go to Wichita Kansas from San Antonio Texas to be with my brother who was very ill. The plane was delayed, then delayed more, then they tried putting me on an entirely different route, but i still worried I couldn't make it in time,but i thought I'd try. Then 1.5 hrs before my flight was even scheduled to leave San Antonio, my brother died... then I was tasked with the ordeal of canceling the flight, rental car, and hotel... the Expedia website is confusing and I'm still not sure if I'll be refunded and every... read more
Business response:
Dear Billie, we're sorry for your loss. We understand your situation, and please allow us to review the case you mentioned regarding the refund to see its current status. Meanwhile, please feel free to reach out to us at the hotel for further assistance. Thank you for selecting us, and we hope to welcome you when your travel brings you our way. Sincerely,Hotel Management
Marijuana and ick Property looked well maintained from outside. Friendly front desk clerk. Moderately easy parking. Entire inside smelled strongly of marijuana. Carpet in first floor and third floor hallway was filthy. Ice machine out of order. Elevator making scary noises. Carpet in room was dirty (although cleaner than hallway). Surfaces in room were somewhat clean. Kitchen was clean but bare of any supplies. Not one spare towel in bathroom. Bedsheets seemed clean but we avoided the bedspread. A/C worked very hard to keep ... read more
Business response:
Nedra, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
First room I was given smelled like cigarette smoke. The entire hallway on the 3rd floor smelled like weed. The second room I was placed in did not have the smell but the sheets were itchy and cheap feeling.
Business response:
Thank you for letting us know how we did.
The room smelled like cigarette smoke as did the hallway from the elevator. The elevator button on the ground floor didn't work unless you pushed it and moved it around
Business response:
Thank you for taking the time to let us know how we did. I am so sorry you had difficulties during your stay.
Bad 30 min to check in. Wow.
Business response:
I am so sorry you had difficulties checking in. Without more information, I cannot give you a reason why, but sometimes the computers just do not cooperate. Travel safely!
No proper cleaning of room. Same towels for more than six (6) days in a row. Too much noice from next rooms without any improvement after complaining..... Not a proper place to stay for a business trip.
They lied about being staffed for check in time until midnight. They shut down the front desk at 11pm a whole hour before posted midnight check in. There wasn't even a number to call.
Frequently asked questions about Extended Stay America - Wichita - East
How is Extended Stay America - Wichita - East rated?
Extended Stay America - Wichita - East has a 3.6 star rating with 1,182 reviews.
When is Extended Stay America - Wichita - East open?
Extended Stay America - Wichita - East is open now. It will close tomorrow at 12:00 a.m.