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Extra Space Storage
- Self Storage
- El Segundo, CA
About this business
Location details
1017 E El Segundo Blvd, El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I agree with the other two recent negative reviews- they seem to be the only honest reviews. I'm disappointed & dissatisfied at this establishment. But coming from Yucaipa Secure Storage (on Outer Hwy 10 in Redlands actually) at least here at this business they have a Trash dumpster they allow the customers to use during business hours whereas the other one started locking up because they're too chicken shit to let the customers use. Other than that, you had the convenience of going in whenever you needed to without any... read more
I have been a faithful client since 1989; for me having storage is a necessity, I live in a condo with NO storage. They CONSTANTLY raise your rent, like clockwork, EVERY 9 months. I have complained over and over and get nowhere. I am on a fixed Income and disabled; the increases are killing me. It used to mean something to be a long standing client, not to these people. While the staff may be great, corporate or who ever handles the rent doesn't care about its clients!
The worst storage! I paid over $200.00 per month; for that price, it was way too difficult to get one of the too few parking spaces available and then if you can, you have to move your filled cart (if you can locate one) up and down the steep slope, back and forth to your vehicle. Steer clear of this storage facility...way too cumbersome! One elevator and one entrance, so if a couple of other customers are present, a quick storage run can turn into an hour-long affair; if a moving truck shows up...forget about it!! Find ... read more
If I could show negative stars I would! They will increase your rent any time and for any amount. My rent has increase by 25.7% within 15 months! They do not tell you before you sign the contract that they can and will adjust your rent any time and for any amount!
I had a smaller storage unit here in the past and now I currently have a larger one. The price stayed the same for the 2 years I used the small storage unit. However, the rent for the larger unit has already increased twice in one year. It seems that they know the customer is less likely to be moving from a larger unit so they use that thought to jack up the rent. Unfortunately, I will not be keeping my items here in the future.
This is the first storage unit I've ever rented, really good price, right next to work, super clean. When i came in the sales girl was very ill she was wiping things down with lysol wipes and sniffling and complaining how she shouldnt even be working because Shes sooo sick. I gave her antibacterial hand wipes and bought myself a bottle of Airborne. I still got sick. Apparently i didnt understand the rules and tried to get out of the unit at 10:10 and the doors wouldnt open. 30 minutes later the manager comes out with the an... read more
TOTAL RIPOFF !! STAY AWAY FROM THESE THIEVES !! They have units burglarized all of the time. Their prices are way too HIGH compared to local competitors ! The WITCH that is the manager flies to work on her broom and is a TOTAL BITCH !! Absolutely NO COMPASSION for her long time tenants. They lock you out of your rental unit in the blink of an eye. Corporate HQ's doesn't give a rats ass. Management will NOT return phone calls. The entire staff is lazy and careless. Contact ESPD to verify that they have a high burglary rate o... read more
I've been trying to rent a unit from this facility for a week. I have made 3 visits in that time and was only able to get into the office and speak to a manager on one occasion. Today I was greeted by a sign that stated "the manager will be back at 2:00pm" (mind you the manager called me yesterday and told me to come down anytime before 5:30pm today) so I figured I'd wait around and in the process came across these giant 1 1/2" cockroaches!! I think I might find another establishment to store my valuables.
Business response:
Michael, customer service is very important to us, so we are sorry to hear you were unable to reach the manager at the El Segundo location. We will forward your feedback to our team immediately so this can be remedied as soon as possible. Apologies again for the inconvenience.
I probably give Extra Space in El Segundo 2.5 stars. I would like to give it a higher ranking, because the resident manager is very sweet and helpful. She is a true professional and runs a tight ship here. But there are two major problems with this place (and they are not attributable to her at all): (1) The advertised price on the website and elsewhere does NOT include mandatory insurance that Extra Space Storage FORCES you to purchase from them. They do offer various levels of coverage, but even the lowest level of covera... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,140 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.