Extra Space Storage

Dana M. 

on Yelp

5 years ago

Passcodes don't work. Friendly enough service people who are not in the office when you need them. Main line is absolutely useless when (not if) you have a problem. A complete disaster. I regret signing up. 

Carmen V. 

on Yelp

6 years ago

I'm not happy with this company, I have 5 months of rent and they raised the price without completing the nine months as they say or reach the year. They apologized for the mistake made by the company, they told me to call again to talk to the manager , she tell me not to lower my price and he makes me compare with other clients that have been longer than me. I am not happy with this company they stole my money , I do not read recommend to any , scammers!!!! 

Cinnamon B. 

on Yelp

6 years ago

We have had multiple units at this storage facility over the past few years. While the people who run the facility are nice enough and the premises quite clean, I cannot recommend it for several reasons. (1) No matter what you are quoted on the internet, the price is only guaranteed for a limited time and then they continually raise the fees every few months. When we first got our 10x15 unit in June 2016, it was $223/mo. 5 months later (November 2016), it had been raised to $306/mo. By the time we moved out in November 2018... read more

Martha M. 

on Yelp

7 years ago

I agree with the other two recent negative reviews- they seem to be the only honest reviews. I'm disappointed & dissatisfied at this establishment. But coming from Yucaipa Secure Storage (on Outer Hwy 10 in Redlands actually) at least here at this business they have a Trash dumpster they allow the customers to use during business hours whereas the other one started locking up because they're too chicken shit to let the customers use. Other than that, you had the convenience of going in whenever you needed to without any... read more

SW K. 

on Yelp

7 years ago

I have been a faithful client since 1989; for me having storage is a necessity, I live in a condo with NO storage. They CONSTANTLY raise your rent, like clockwork, EVERY 9 months. I have complained over and over and get nowhere. I am on a fixed Income and disabled; the increases are killing me. It used to mean something to be a long standing client, not to these people. While the staff may be great, corporate or who ever handles the rent doesn't care about its clients! 

Damon M. 

on Yelp

7 years ago

The worst storage! I paid over $200.00 per month; for that price, it was way too difficult to get one of the too few parking spaces available and then if you can, you have to move your filled cart (if you can locate one) up and down the steep slope, back and forth to your vehicle. Steer clear of this storage facility...way too cumbersome! One elevator and one entrance, so if a couple of other customers are present, a quick storage run can turn into an hour-long affair; if a moving truck shows up...forget about it!! Find ... read more

Darla B. 

on Yelp

8 years ago

If I could show negative stars I would! They will increase your rent any time and for any amount. My rent has increase by 25.7% within 15 months! They do not tell you before you sign the contract that they can and will adjust your rent any time and for any amount! 

Casey H. 

on Yelp

9 years ago

I had a smaller storage unit here in the past and now I currently have a larger one. The price stayed the same for the 2 years I used the small storage unit. However, the rent for the larger unit has already increased twice in one year. It seems that they know the customer is less likely to be moving from a larger unit so they use that thought to jack up the rent. Unfortunately, I will not be keeping my items here in the future. 

Adrian M. 

on Yelp

9 years ago

This is the first storage unit I've ever rented, really good price, right next to work, super clean. When i came in the sales girl was very ill she was wiping things down with lysol wipes and sniffling and complaining how she shouldnt even be working because Shes sooo sick. I gave her antibacterial hand wipes and bought myself a bottle of Airborne. I still got sick. Apparently i didnt understand the rules and tried to get out of the unit at 10:10 and the doors wouldnt open. 30 minutes later the manager comes out with the an... read more