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Extra Space Storage
- Self Storage
- El Segundo, CA
About this business
Location details
1017 E El Segundo Blvd, El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
They broke into my unit within 2 weeks of signing up and and took all my valuables so be careful ..
Business response:
Hi Leroy, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (310) 615-1042?
Easy to sign up. Beware though, a few months into my agreement I recieved a notice and my rate was increased $70/Month (essentially doubled my inital rate) .
Business response:
Hi Richard, we're sorry to hear you were unhappy with your rate. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
DO NOT PUT VALUABLES! From December 27, 2021 to June 29, 2022 (approx 6 months) there has been 4 break-ins to individual units on just my row of units. I had my unit broken into and my ebike was stolen December 27, 2021. My neighbors unit was broken into with several items stolen. Again my unit was broken into on June 22-23rd, 2022. The only staff member that's does a good job is Adrian, the rest of the regular staff are useless. Avoid this storage facility if you can.
Business response:
Hi Ed, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (310) 615-1042?
Proceed with caution before trusting your items here with these people. They auctioned my items due to administrative error. They have refused to communicate any information with me since then. Needless to say, their reviews have tanked over the past couple of months, and I'm not surprised. Some additional observations, particularly if you're a BIPOC customer. * Petty, biased, out-of-touch management * The woman at the front desk (Lisa, I'm guessing?) denied my mover storage access to my unit, while I was present with him o... read more
Business response:
Your feedback is very important to our team, Naina. We're sorry to hear you're unhappy with your experience. We'd love a chance to talk with you directly, please call us at 888-storage.
I've been renting here for a few months. They recommended me to move into a storage unit that did not fit all of my stuff. The day I moved in, it is over the weekend, I realized that the hallways were too narrow to get my mattress etc into my unit. Had to hold my other items elsewhere. No one was on site to assist with switching units AND their emergency line didn't work (can you imagine getting locked in a storage facility with no emergency line to call but 911, smh). Now, today, I get a notice that my rate is being increas... read more
Business response:
Hi Taylor, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Raised the price 2 times since Pandemic started. Not just once. No mercy. Painted the walls white, over isle names. Like a maze in there.
Business response:
Hi J , thank you for sharing your feedback with us. We understand that this is a stressful time considering the impact of COVID-19 and would love to help if possible. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
Passcodes don't work. Friendly enough service people who are not in the office when you need them. Main line is absolutely useless when (not if) you have a problem. A complete disaster. I regret signing up.
Business response:
Thanks for taking the time to share your feedback, Dana. We'd like to talk with you more about your experience, please give us a call at 888-STORAGE or email us at customerservice@extraspace.com.
I'm not happy with this company, I have 5 months of rent and they raised the price without completing the nine months as they say or reach the year. They apologized for the mistake made by the company, they told me to call again to talk to the manager , she tell me not to lower my price and he makes me compare with other clients that have been longer than me. I am not happy with this company they stole my money , I do not read recommend to any , scammers!!!!
We have had multiple units at this storage facility over the past few years. While the people who run the facility are nice enough and the premises quite clean, I cannot recommend it for several reasons. (1) No matter what you are quoted on the internet, the price is only guaranteed for a limited time and then they continually raise the fees every few months. When we first got our 10x15 unit in June 2016, it was $223/mo. 5 months later (November 2016), it had been raised to $306/mo. By the time we moved out in November 2018... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,140 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.