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Extra Space Storage
- Self Storage
- Richmond, CA
About this business
Location details
1900 Meeker Ave, Richmond, CA, 94804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
5 stars: the manager Christine is lovely and helpful. Plus my storage unit was clean and easy to access. 1 star: the company policy on pricing. I came in with a 'web rate' of $291. 3 months later I get a postcard saying they're increasing it to $389 which is egregious. I called and complained and negotiated a lower increase. 6 months later they came at me with another $100 increase. Happily at that time I was ready to leave Net: a fine place to store your stuff but know that they're going to squeeze you on price.
Business response:
Thank you for the kind words, Sara. We're glad our manager was able to help! Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Great service. 5 Stars. Highly recommended if you want to rent a storage space. Many size options.
Business response:
Thank you for the kind remarks, Grant! We're so happy to hear we have your recommendation! Let us know if you have questions at 888-storage.
Christine and André are so friendly and nice. Always ready to accommodate your request. They understand very well your situation and need and always give you good advice.
Business response:
Hi B D. Thanks for the review! It's wonderful to know how friendly and accommodating Christine and Andre have been. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
Extra Space Storage in Richmond on Meeker is an outstanding storage space. The on site managers Christine and Andre are super friendly and helpful and make sure you're taken care of with whatever you need. They are very good communicators and explain everything clearly. They are visible a lot in case you need to ask them anything or buy any packing supplies, etc. The grounds are very neat and the storage units all seem clean and well maintained. Would definitely use them again and I recommend them to others!
Business response:
Hi Emily. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Christine and Andre. Thanks for noticing how clean they keep our facility! Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.
Chris and Andre are great to work! Honest, sets expectations, definitely recommend them/this location if you need to rent a storage.
Great, experience! Will tell a friend. First time doing a storage space rental. Not a bad experience at all.
Business response:
Thank you for your review, Chanta. It's great that you have had a positive experience with us. Please give us a call at 888-storage if anything comes up!
I was fine at move in, but got a notice 5 months later that they were raising the rate for my 10x10 storage space. I found alternative storage in Pinole (closer to home, too) at $70/month cheaper with Public Storage. Not sure if it's corporate greed or their thinking I wouldn't inconvenience myself to move out, but it isn't too inconvenient for a savings of $80/mo. Not going to miss the wonky elevator that I can't ride up with my stuff in.
Business response:
Hi Annmarie, Thank you for leaving your review! We are sorry you had a negative experience with our rate changes. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Great location, friendly staff, clean and secure units. Best storage facility I have used by far.
Andre was exceedingly helpful in setting up my account and was particularly responsive when o had to I expectedly had to cancel. 5 stars!
Business response:
Thank you for the kind review, David. We're glad Andre was able to help set up your account and cancel it! Our team is here to serve you, so give us a call at (510) 237-1900 if you need any future assistance.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 829 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.