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Extra Space Storage
- Self Storage
- West Sacramento, CA
About this business
Location details
975 F St, West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
After only having my unit five months they increased my monthly rate by 80%! In what industry does an 80% rate increase happen? Even in these inflationary times this is exorbitant! After reading other reviews I now realize this is their normal practice. So, what they do is advertise a low rates to attract new customers (they are still listing units of my same size for the same price as I originally paid), wait a few months, raise your rates by a huge amount, tell you market rates have increased so they couldn't maintain t... read more
Business response:
Hi Russell, thanks for the feedback. Providing a positive experience to each of our customers is very important to us and we hope to serve you better next time. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month. Please call us at 888-storage to discuss other options we may have for you.
WARNING: LOCK TAMPERING, MICE FECES, AND RECURRENT RATE INCREASES I've been a customer with Extra Space Storage at this West Sac location for over five years. In that time, I've had three different storages--all of them 1st floor, climate controlled units. Like clockwork, every 4-6 months, the company sends me a rent-rate increase notice for my storage units. These rate increases have invariably lead to paying more than double the starting rate which has resulted in astronomical annual fees! In addition to the rent rate inc... read more
Business response:
We really appreciate you taking the time to share your feedback, Derek. We would love to talk to you more about your negative experience. Please give us a call at 888-storage.
I understand their policies and taking out individual insurance on the units rented. But when it comes to negligence on their maintenance on a roof that ruined a lot of my possessions because of water damage due to recent rain storms is not very business like. They would do nothing to accommodate me. I had to rent another unit for them to fix their problem. In short their customer service sucks.
Business response:
Hello, Griselda, Thanks you for your positive feedback about your experience. Our team is proud to serve you and your storage needs. Please let us know if you need anything.
Do not do business with Extra Space. On 7/15/2022 the Extra Space facility in Terrell, Texas, (unit 0346) fraudulently levied a charge of $207.80 against my credit card. I have never been to Texas, and I have never done business with this company. My calls and emails to the corporate headquarters and to Unit 0346 were never answered.
Business response:
Colonel, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please send us a private message via Facebook, Instagram, or Twitter so that we can learn more about your experience.
My rates have gone up almost 70% in one year. I've had two price increases in the past year. This company is a "bait and switch". They lure you in with a good rate, than immediately beginning raising (mine an $80 increase every 6 months). My beginning rate was $150 and I'm now at $310 after 365 days. Their lease conditions are PREDITORY! They will respond with jargon about "month to month" and "market rates", but that information is buried in small print within a long contract. It is never mentioned by extra space stor... read more
Business response:
Hi Carey, thank you for sharing your feedback with us. We are sorry to hear that you are unhappy with your rental rate and experience. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities. Our customers start with a deeply discounted rate. From time to time, rates are reviewed to keep up with market conditions and the rising costs associated with providing clean, secure facilities. However, providing quality storage at an affordabl... read more
I called the 888-Storage number that Emily provided to discuss my issue, but it is only an automatic response that directs you back to the facility manager who I have spoken with already as mentioned in my review.
Business response:
Hi Sydney. Thank you for your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self-storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We are sorry to hear that you had a poor experience. If you would like to discuss this with us in more d... read more
This place looks to get you in and then raise your rates after 2 or 3 months. Went to extra space looking to hold a few extra items to avoid clutter. I had saw other people mention that they give you a price and then raise your rates. I asked the management about this many times and they assured me that there may be small increases around 6 months to a year. The manager named Andel personally told me not to worry and that under his management that would not happen. Well three months in I got a notice that our rate had in... read more
Business response:
Hi Fred, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
Straight trash the manager there straight con artist! I HIGHLY SUGGEST THAT YOU DO NOT RENT HERE LET ME REPEAT DO NOT RENT HERE! The manager straight swindler he straight suckered us in by charging us 190.00 for a 30"x10 so we couldn't nor wouldn't want to refuse. Straight begs us to leave a positive review without informing us that the following month was about to jump up to 220.00 the following month. & Then on top of looked for almost any reason to kick us out literally went out of his way. While working on the inside of... read more
Inconsistency. Prices changes and extra fee's when finalizing paperwork. I don't care for that and so I actually cancelled my signing up because it was shady. Tell me bottom line now, don't have me show up and then you tell me it's on the third floor when I said I needed first floor. I'm a small female of color and I don't feel comfortable wandering elevators and long hallways at high elevations by myself. Just to get me there and get my money, I was misled. So, they lost business and to anyone seeking them out, make sure yo... read more
Business response:
Hi Ambercelia, we really appreciate you taking the time to leave a review. Securing your belongings is a top priority for us. For that reason, we require our customers to have some form of insurance to protect their belongings in case damage outside of our control occurs. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 784 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.