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2053 W Steele Ln, Santa Rosa, CA, 95403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
beware!!!! dont rent a storage space here unless you want to risk all of your valuables being stolen. shout out the "manager" lamont. i moved from a unit where my stuff sat safely for 2 years, into a bigger unit for cheaper (shouldve known) down a hallway without a camera, and 4 ways in/out. hmmm. within about a month, my lock was picked, whole unit torn apart, and all of my most valuable possessions stolen. ironically there are no cameras that show that unit, and if someone had access to other units they could move my st... read more
Business response:
Please accept our apologies for this serious security concern. We understand how distressing this theft incident must be for you, especially after storing your belongings safely for 2 years before the move to the different unit. We take all security matters very seriously and want to discuss the details of this incident with you directly. Contact us at (707) 527-6464 to discuss this theft incident further so we can review what happened and address your concerns about the unit location and security measures.
They put the price up. If demand is high they will increase your payment by 50% even after I'd been there paying regularly for a couple of years. No customer support just bleed people as much as you can. I moved out
Business response:
Hi Stephen, thank you for your review! We are happy to hear you were met with a polite team. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
I Agree with the 12/25/24 review. This place is a scam! Started with 10' at $96.20. Within a few months, they raised it to $181.20. I paid that for a few months and now it has been raised to $262.20. The guy Rick is extremely rude and doesnt know the meaning of customer service. Save yourself the trouble and dont go there!!!!!! my review is 0
The fact that you can't rate a business zero first of all is b******* why don't you people grow up with just your website alone but now to get down to the extra space storage a 10 ft room is costing $150 a month it went up from $40 a month to $150 a month these people are thieves at best do not go there because after you've paid your rent for three or four months they will have some reason to triple your rent which is exactly what happened to us this is a scummy fly by night place and I see this guy gets pretty good reviews ... read more
Business response:
We sincerely apologize for falling short of your expectations and for the frustration you've experienced. We understand your concerns regarding the rate increase and would like the opportunity to address this matter directly with you. Our goal is to provide quality service to all our customers, including our valued senior citizens. Please contact us at (707) 527-6464 to discuss your concerns further. We are committed to finding a resolution and improving your experience with Extra Space Storage.
PLEASE AVOID this place worst one in this city they be all nice to you upfront so you can storage things in here then when you come and storage here they look at your things that you storage from their buildings that they live on they hide and do it trust me they do it if you look suspicious they would go inside your storage to see what you have then they will take everything that they want they will leave things so it doesn't look like it's them I had a storage here and they went through it I don't have proof but I know it ... read more
This place should be avoided at all cost I know that if my unit has things missing from it then others are missing things too im not the only one and when you ask them for help about your unit being broken into the staff gives you attitude and won't help you in anyway what type of business is this I thought that if you are a storage business you would at least make sure to keep your units safe and secure but I guess you don't think that matters so then why would people want to pay the high prices you charge and that to you... read more
Business response:
Hi Birdie, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (707) 527-6464?
I Want you to take the time and Pay attention to what I'm about to tell you This place is real crafty the manager will not let you know that a storage been robbed in the same hallway as you that was one warning the second warning is the manager gave me a storage right in view Of his patioI previously told him that I was worried about theft he insured me that not hear we take pride in our security So I go to my storage as usual everything seem to be intact lock wasn't Damaged I use my key to enter the storage to see a lot of ... read more
Business response:
Thank you for leaving a review, Austin. We take securing your belongings seriously. We value you as a customer and would like to help resolve your issue. Please contact our office at (707) 527-6464 regarding your concerns.
After my experience with this extra space storage facility I would warn anyone of renting with them. I moved to the area within the past 4 months. Our move in/signing the lease was a very smooth process and everything seemed fine at first. After 2-3 months of renting with them I received a notice in the mail that my rate was being doubled from $140 to $250 ... After reading through the negative reviews I'm not the only one who has had this experience. I decided I would move out and put my things in another location. I w... read more
Business response:
We really appreciate you taking the time to share your feedback, Virginia. We would love to talk to you more about your negative experience. Please give us a call at (707) 527-6464.
You cocksuckers come off super nice at the beginning then a few months go by and then you raise the rent no notice nothing. So it goes fron 116 a month to 280 something if it was OK to take you out behind your facility and fuck you off believe one thing your bosses would take to their maker my face and a muzzle flash . Your crooks and I hope nothing but the worst karma for all you sacks of shit . Never ever rent from these pieces of shit !!!!
Business response:
We're sorry to hear this, Thierry. Your feedback is very important to us and will be reviewed internally. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Extra Space Storage has a 4.8 star rating with 1,254 reviews.
Extra Space Storage is open now. It will close at 10:00 p.m.