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Extra Space Storage
- Self Storage
- Santa Rosa, CA
About this business
Location details
2053 W Steele Ln, Santa Rosa, CA, 95403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
You cocksuckers come off super nice at the beginning then a few months go by and then you raise the rent no notice nothing. So it goes fron 116 a month to 280 something if it was OK to take you out behind your facility and fuck you off believe one thing your bosses would take to their maker my face and a muzzle flash . Your crooks and I hope nothing but the worst karma for all you sacks of shit . Never ever rent from these pieces of shit !!!!
Business response:
We're sorry to hear this, Thierry. Your feedback is very important to us and will be reviewed internally. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detail. Will you please give us a call at 888-storage to discuss what other options we may have for you?
Avoid this place. My daughter had her storage unit broken into twice and now she has to file a police report because of missing items. The surveillance cameras do absolutely no good because you cannot see right at the units in question. It is also very easy for someone to access through the gate by just following someone in. The people there have said they are dealing with this internally but I'm not sure they are. We have spoken with Sean and Ryan both to no avail. We are no longer there, but I would highly recommend goi... read more
Business response:
We appreciate you taking the time to provide your feedback, Stephanie. We will investigate further as your business is important to us. If you need any further assistance, please don't hesitate to reach out to us at 888-STORAGE or email us at customerservice@extraspace.com.
~BEWARE!Been renting a spot here for 6 years and for the past 2 years it has reached its all time low!!Place is filled with a variety of folks hanging around all day and blocking isles to work on their vehicles!I have videos of the floors how dirty they are and a unit left open full of urine!I also have pictures and video of what looks like feces thrown on the ceiling!!When I spoke tonight with a man,he assured me that the "Masses are currently happy and have no issues".I will,obviously be moving out as well and as for safet... read more
Business response:
Thank you for leaving us a review, Starr. Feedback like yours is important to our goal of customer satisfaction. Your concerns have been forwarded to the correct department for further review and a member of our team will be reaching out. If there is any new information we should be aware of, please don't hesitate to give us a call at 888-STORAGE.
Avoid this place at all costs. I had a bunch of stuff stolen out of my unit and the staff were no help at all. It could've easily been an inside job, I don't trust these people at all. Drug addicts and homeless people are everywhere living out of their unit. There are tons of blind spots where cameras don't capture, including none in any of the hallways making this place not secure at all. Their contract you sign basically exonerates them of any responsibility of absolutely anything so they'll just hide behind it if anythi... read more
Business response:
Kevin, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
I have significant concern about the security of my good and my personal safety at this facility. Within 24 hours of storing my first car load of goods, the lock was somehow removed and the only item of value was stolen. In addition, when leaving the facility, a person with a backpack was able to just walk in to the "secure" site. My unit is along a dark hallway so I feel at very high risk of an assault on my person. There is literally nothing in place to protect the customer from physical harm. When I raised this with... read more
Business response:
Hi Elizabeth, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (707) 239-9073?
Scary when there is a strung out meth head is casually changing her "outfit" right in front of the glass walls of the office. I stepped inside and got an immediate creepy vibe from the group of strangers waiting to talk to Ryan. Initially, after chatting on the phone (FYI - hard to be removed from their constant marketing) I got the impression that our storage facility was also a campground for meth heads. However, I seemed to be in my own with that viewpoint as far as management was concerned, except another couple peopl... read more
Business response:
Hi Carol, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Wow. Started out good. Clean space, and very open hours of access. Then.... Rates were raised progressively through the rental. Discovered homeless around the location abound, living on site, hanging around. Some harmless, some scary. Person taking care of ending our rental said they were sick of having them urinate everywhere. The comment was interesting as the manager had told us just a couple of months earlier, when we complained about a pool of pee next to our locker, that there was not a problem. Front gate was bro... read more
they are very expensive. they did not tell us that they raise their rates 'whenever'. they did not inform us that there is a senior discount.
The facilities are good and the staff is WONDERFUL! A good place for short-term (six months or less) storage. We've used it three years and the rate goes up every 6 months. As a result, starting this month (1/1/16), we will be paying 40% [!] more than we did when we rented. The Consumer Price Index has barely budged in that time and my income has gone up 0%. I'm pretty sure the Extra Space owners are not paying their employees 40% more than they paid them 3 years ago. I like this place but have to find a less rapacious... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,328 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.