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Extra Space Storage

4.9

About this business

Location details

720 N 10th St, San Jose, CA, 95112, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.93,412 reviews
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Dawn W.'s profile image
Dawn W. 
rating
12 years ago

Friendly personal, very clean and great prices!! Amazing service.... I would very much recommend this place for those who need to know that their belongs that they treasure will be safe and secure!! 

Danny Y.'s profile image
Danny Y. 
rating
12 years ago

Wow, cameras, alarms, helpful staff... Nice! Plenty of carts to use when moving your stuff. Easy to get to location. Great hours. 

Scott T.'s profile image
Scott T. 
rating
12 years ago

Really, really happy with this Extra Space Storage location. The building is brand new, the people are fantastically helpful, and the prices are extremely reasonable. Highly recommend. 

Veronica G.'s profile image
Veronica G. 
rating
14 years ago

The customer service here is outstanding! Everyone I talked to was extremely helpful, fulling explained everything and did not try to pressure me into anything. Rather, they merely told me what they have available. They are timely in responding to you. I didn't end up using their services because I found out I didn't need to find storage for my item after all, but they were also very nice about that and cancelled it on spot and told me that they money for the reservation would either go right back into my account or they wou... read more

Jesse H.'s profile image
Jesse H. 
rating
16 years ago

This storage building is great. Brand new building, well lit, very clean, they even have music playing in the halls! Makes moving all the boxes a bit more bearable. Ha! Best part are the folks at the front desk. SOOO nice and helpful. Also, it's great that they have an indoor driveway, which made unloading super easy. It's like a drive thru, for storage! 

Cole J.'s profile image
Cole J. 
rating
4 weeks ago

Came here to access my unit on a Sunday and both elevators were broken and there are no stairs to get upstairs. Office closed and nobody answering phones to help. Stay away from this location if you want to be able to actually use your unit. 

Business response:

Your feedback is important to us, Cole. We regret to learn about the inconvenience you experienced with the elevators at our location. Please feel free to reach out to us at (408) 998-9400 to discuss this matter further. 

Reid F.'s profile image
Reid F. 
rating
3 months ago

I have rented a space for about three years. The facilities are conveniently located and generally secure. So far only once has someone attempted to break into the unit but other than that one instance it seems safe. The downside is that every few months they raise the rent. I just received a notice that they are going to raise the rate and it amounts to a 141% increase! From past experience, they might revert the rate increase if you complain after the rate goes in effect or move to another unit. Shady business practice. T... read more

Business response:

Reid, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Please contact us at (408) 998-9400 to discuss options. 

Charly C.'s profile image
Charly C. 
rating
11 months ago

I do not recommend this place at all. I placed a review previously and of course no one made contact. Seems that they only acknowledge good reviews. I have had to make a police report and unfortunately, the current manger didn't really seem to want to help me figure this situation out. I also, asked for his manager and stated he couldn't provide me with the information. The whole situation seems so nonchalant and they had no sense of urgency I'm trying to help me. I more than ever feel like it was an inside job and wil... read more

Denise J.'s profile image
Denise J. 
rating
a year ago

The larger units have no ceiling, just chicken wire at the top. Last year, many units were broken into and tools and valuables were stolen. Coincidentally, the cameras were not working that night. For sure it was an inside job, police did no investigation and folks received very little compensation from Extra Space to replace tools and valuables. THIS PLACE IS NOT SAFE. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.9 star rating with 3,412 reviews. 

When is Extra Space Storage open?

Extra Space Storage is closed now. It will open at 6:00 a.m.