Extra Space Storage

Clements J. 

on Yelp

7 years ago

Do yourself a favor and never I repeat never use Extra Space Storage. First of all they make you pay a costly monthly insurance and they increased our rates of the storage every 6 months. The day I moved out I payed them my balance for that month. The person in the office said you are all set and everything on my end is complete. A month later they sent me an email saying I owe them for an additional month on the unit. They said I had left my lock on the unit which was not true and because of that they charged me an additio... read more

Garrett T. 

on Yelp

7 years ago

Bait and switch! Iv'e been in the unit for 2 months and they are already raising the rent. I'm guessing this is standard operating procedure for extra space storage. They give you a half off first month rent then two months down the line they raise the rent since they know you don't want to move your crap out. Plus they make you get their insurance which at this point has to be a scam as well. Total misrepresentation of services and questionable business practices. Buyer beware! Try another storage facility this one seems v... read more

Megan B. 

on Yelp

8 years ago

My experience here was horrible. I had to talk to people so many times to get a unit. The staff doesn't know how things work. I made my final payment when I gave my intent to move out but the employee didn't do it right so they said I hadn't paid. I was unaware of this so they cut my lock off and put their own on. I was locked out of my unit when I tried to move out. The staff is very unhelpful. 100% would not recommend. 

Anthony K. 

on Yelp

8 years ago

I rented a 10 X 10 unit and was told that they would pro rate the monthly rate if I did not end up needing the unit but a few days. I was told that if I did not rent right away that they might not anything available. I was also told that because I had renters insurance they would refund the cost when I brought a document showing this. About 5 or 6 days later I found a apartment and did not need storage., I had only 4 small boxes in the unit and something was leaking in on the floor, I think water from the rain. I want to the... read more

Brenda C. 

on Yelp

8 years ago

I signed up for my unit in August and by December I got a notice my unit was increasing by $26 per month. When I signed up they said they rarely raise fees within a year so I figured my rate was fair. They advertise a month free also but no matter which unit you ask about none of them qualify for the special. Bait and switch is all I can say and I can't wait to move out. Area is sketchy and I won't go after dark. There are people I believe living in a couple of units although manager won't admit it. I never use yelp an... read more

Todd M. 

on Yelp

9 years ago

Hands down the worst customer service I've ever received. My unit was broken in and most of my stuff was stolen. The office person who was there when I was notified was condescending and rude. He basically blamed me for the theft. They had no video of anyone leaving the area, which was supposedly secured. I came back to move my remaining stuff and was again treated rudely and questioned about my choice of lock. That happened in June and have never received a call, email or any other sort of follow up. I itemized $3500 of stu... read more

Pamela O. 

on Yelp

9 years ago

I rented storage space here because it was a convenient location. That's the good part. Oh, I think the facility is clean. But the cart situation is VERY inconvenient; it's a problem giving them my ID just for a cart and if there is no one in the office when you need a cart you're out of luck. My recommendation to Extra Space is to figure out a different cart method. Also, the guy that helped me when I rented my space was very nice, helpful, and knowledgeable. However, my husband's encounter with the front desk girl on Augu... read more

Jaci M. 

on Yelp

9 years ago

I don't think I have ever experienced a company with employees as rude as this one. When we rented the guy the guy tried to tell us we had to purchase insurance from them and made it almost impossible without doing so...not true since we had our own insurance! They don't know how to say please, thank you or you're welcome. It's almost like they train them all how to be rude. I can't even give them one star but I have to in order to post my review...so one undeserving star it is! It's a pain to move my stuff but I'm over givi... read more

Heather B. 

on Yelp

9 years ago

Sigh. I am so tired of leaving negative reviews. Come on businesses, where do you find these people who work for you??? Brandy hung up on me when I called. When I called back and sweetly said, "I think we were disconnected?" She gave the phone to someone else. Sometimes I feel like a stranger on another planet dealing with rude employees. Is it just me? Or am I old because I can actually remember a time when employees were gracious and pleasant? TGFY (Thank God For Yelp)