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Extra Space Storage
- Self Storage
- San Diego, CA
About this business
Location details
3883 Sherman St, San Diego, CA, 92110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
DO NOT GET A UNIT HERE for SO many reasons. 1.) there are homeless people EVERYWHERE. They camp right outside of the facility in large numbers. They are scary, aggressive and dirty. It doesn't feel safe. 2.) the staff doesn't care about their customers or their jobs. THEY ARE UNDER-QUALIFIED FOR THE JOB and need training in customer service. Their office feels like a scene from the tv show, "The Office." * quick story to give an example of their incompetence - The sprinkler system on the third floor of my building was set of... read more
Business response:
Hi Nicole, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. We take security seriously at Extra Space Storage and want you to feel comfortable accessing your unit. Please feel free to contact us at (619) 297-3502 if you have any concerns while visiting your storage unit.
Terrible costumer service all around. Employees in the office were very sarcastic and rude. They also don't notify you when they start charging you extra for the storage space. I would rather drive around with all my junk than rent another space here.
Business response:
We really appreciate you taking the time to share your feedback, Carl. Providing great service to all of our customers is very important to us. We would love to talk to you more about your negative experience. Please give us a call at 888-storage.
i'm really disappointed with this place. i have a small sized unit that i found with one of their promotions back in march, with military discount came out to around $90 a month. i asked when we first when in if it was a set price & they told me yes, as long as we purchased it before the promotion ended. when we went to go see the unit, it was all run down wood, the door to our unit had chips and did not seem very kept up with but again, for $90 a month i was really in no place to complain. i give one star because after ab... read more
Business response:
We're sorry to hear this, Victoria. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Your original monthly rate is not guaranteed for the life of your rental with Extra Space Storage. This is because we are strictly month-to-month leasing. You may see an increase within 4-9 months depending on the market. Will you please give us a call at 888-storage to discuss what other options we may have for you?
I been with this storage unit for about 2 years because I'm on travel and they raised the price 4 times,first without telling me about it, I had to call the last time and they said sorry about that we will go back to your original price? Like what if I didn't call ? I'm screwed because I'm on travel but once I get back I'm taking everything I got and leaving this place. DONT COME HERE unless you like getting 30$ added to your bill every 4 months.
Business response:
Hi Andy, thanks for leaving us your honest review! We understand the frustration of rate increases and are sorry that you're unhappy with your rental rate and experience. We appreciate your feedback and will be sure to pass it along. Please give us a call at 888-storage to discuss what options we may have for you!
As far as storage facilities, go, they have all of the same features that other facilities do. I immediately went to them because they had a great value. I started off at $75 per month for a 6 x 6 unit. They didn't raise my rates for maybe six months? The first 3 times it went up, it was only $10 approx. and each of those times that my rate changed, they gave me 30 days notice. Then one month, I noticed that my bill and what was extracted from my checking account, was $142. I did not receive anything telling me that it was ... read more
Business response:
Izola, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at 888-storage so that we can learn more about your experience.
Worst storage facility I have ever been to. Was clearly treated differently because we walked up with a wagon of stuff that was going into the storage. Apparently traveling without a vehicle MUST mean that you are homeless, and that automatically makes you a second class citizen who doesn't deserve any respect or common human decency. Despite paying the storage in full and in cash. and I was still told that I couldn't help my boyfriend to bring our belongings in the storage because I didn't have an i.d. even though I wasn't ... read more
Business response:
Hi Stephanie, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review. Please call us at 888-storage so that we can better assist you.
The facility is not clean there is very little signage to show where to go or how to find your unit. I ended up just cancelling my unit because when I arrived there was still someone's items in the unit I was paying for as well as the unit was not cleaned at all. When I asked if there was any other units I could switch to I was told that the other one they had available would be costing me 300$ extra from the original unit I was trying to get so absolutely not worth the value or anyone time to use this facility.
Business response:
Hi Cameron, We're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review. Feel free to contact us at 888-786-7243 if you reconsider storing with us.
had a horrible experience but I am glad I did. I been looking on and off for parking spaces and maybe a storage space. Finally when I made a decisions I received pricing on two units I wanted to go with. The employee stated he can hold them for me I was very transparent on the timeline I needed. He did say they may get rented out but should be fine ( based on my timeline which was 3 days longer then their hold time). I said ok. I came back the day I stated. And apparently the space that I chose that day has been booked for ... read more
Rent suddenly increased abt 63% 4 mths after one of my units was burglarized & that just feels wrong & like a slap in the face! I'm annoyed. ~~Also they won't release video footage to me of the burglary. My case is with a detective & of course detectives won't release it either. I want to give the footage to Ch 10 news since it clearly identifies the 2 men & a license plate from the vehicle they used. These men are clearly running a scam/burglary operation by renting units online only to scope out combo locks to cut & unit... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 4,302 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.