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Extra Space Storage
- Self Storage
- San Diego, CA
About this business
Location details
3883 Sherman St, San Diego, CA, 92110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The storage units themselves are fine but there are extremely few carts here. I typically spend 15 to 20 minutes walked around trying to find a cart. Would not recommend this place
Business response:
Thank you for taking the time to share your feedback, Brandt. We're sorry to hear about your experience. Please don't hesitate to reach out to us at 888-storage if there is anything more we can do for you.
STAY FAR AWAY FROM THIS PLACE. My husband picked this place because Bob gave him a good deal. When I went to check it my first gut reaction was "Ruuuuuuuun!!!" The homeless and tweekers everywhere was the first red flag, then we saw a tweeker living out of a unit and I was really like "RUNNNNN!!" My husband reassured me that being on the second floor was more secure because a code is required to get in the elevator. I regretfully agreed. Ahh surprise, surprise today we find out that everything of value has been stolen out of... read more
Business response:
Hi Sarah, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
Absolutely the worst storage experience of my life. I've used self storage for around 45 years and this was the worst. From narrow hallways to broken elevators, this was a bad experience. I complained many times to the staff but all the problems were out of their hands. I was never offered anything as far as compensation. But I think the biggest problem was the carts. There were not enough and you have to search long and far for one. There were people practically living out of some of the units.
Total Inside Scam. Burglarize Units. Homeless, mentally ill and tweekers living inside. We made the mistake of using this place, took a trip and returned to have all our belongings (EVERY BOX) rifled through and anything of value stolen. The forced insurance (American Claims Management, Inc.) is also a scam and didn't pay out a dime for over 20k worth of theft. They both know the ins and outs of how to rob you and take the door of the hinges so there is no sign of forced entry. I asked for any footage of unit burglary they ... read more
Business response:
Hi Macario, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
Friendly at first but ***I DO NOT RECOMMEND THIS LOCATION!!!!!!!!*** THE BAIT AND SWITCH - I rented a parking spot for my travel trailer and they said I didn't qualify for 1 month free rent as advertised because I got a discount on my spot. Didn't seem discounted to me but a good chunk of money monthly. And now, just A FEW MONTHS LATER, THEY RAISED THE RENT. I discussed this with them and they said, "We'll submit a request to lower to rent, how's $30 off sound? But no guarantees". I said how will I know if approved? Respons... read more
Business response:
Hi Melisssa, thank you for taking the time to share your feedback. Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience... read more
This place is one of the dirtiest storage units I have ever stored my belongings to. I'm glad I do not store my stuff here anymore. The employees are rude and the facilities are so old it feels like the building is going to fall apart, it also smells like mold. I wouldn't recommend this place to anyone especially with the price being so high for a storage unit that isn't what it advertises.
Business response:
Hethrow, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments.
I moved out and called to cancel my unit 9 days ago. Nearly a week later i got an email saying my automatic payment was set to go through. I called the main office and told them I cancelled and had not received a confirmation of cancellation but rather an email suggesting the contrary. The man who answered said he would turn off automatic payments to my account and that was equivalent to a cancellation. I asked him to send me an email verifying this and he told me he could not send but would email the storage manager at my f... read more
Business response:
Amber, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at (619) 346-2663?
Do yourself a favor and never I repeat never use Extra Space Storage. First of all they make you pay a costly monthly insurance and they increased our rates of the storage every 6 months. The day I moved out I payed them my balance for that month. The person in the office said you are all set and everything on my end is complete. A month later they sent me an email saying I owe them for an additional month on the unit. They said I had left my lock on the unit which was not true and because of that they charged me an additio... read more
Bait and switch! Iv'e been in the unit for 2 months and they are already raising the rent. I'm guessing this is standard operating procedure for extra space storage. They give you a half off first month rent then two months down the line they raise the rent since they know you don't want to move your crap out. Plus they make you get their insurance which at this point has to be a scam as well. Total misrepresentation of services and questionable business practices. Buyer beware! Try another storage facility this one seems v... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 3,917 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.