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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
5855 W Centinela Ave, Los Angeles, CA, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
If I could give them zero stars I would. My unit was broken into, instead of calling to warn me that my storage was left open without a lock, the facility replaced the lock on my storage with their own lock. My items were only left for one month and I'm so sad that this happened at a place where they should have be secured.
3 people found out they were burglarized in two days. I made a police report this morning. I lost about twelve grand in property. Things I can't replace. The other guy talking to police lost tons sports memorabilia. Probably worth thousands. This has been going on for a while. They don't care to tell you about the burglaries. A lot of bums and meth addicts use this place. It's not safe. No cameras. homeless sleep in units. Units are poorly secured. No security. No staff past 6. That's when they break into units and get this ... read more
Move Out UPDATE***** On Friday 6/24, my hired moving company and I arrived prepared to remove my belongings from the storage unit. After unlocking the unit for the guys, I immediately went to the Extra Space Storage office and notified the leasing agent(s) of my departure and move-out date effective as soon as the storage was free of my property. I was greeted by Vera Starks and Juan (Juan-very nice guy helped me move-in) who notified me they would close out my contract once we were done. Towards the very end of the proce... read more
I understand that there's only so much a storage facility can do with regards to pests. However, I just emptied my unit yesterday and was disgusted to find a live roach chilling out on one of the boxes today. There were no roaches in my last apartment, which had regular pest treatments; there is no doubt where this came from. By all means, this place is inexpensive and the customer service I had was reasonable. But the elevator breaks regularly so it's pretty hit and miss whether it'll be working when you get there (so you'... read more
Business response:
Thank you for the feedback, Kae. We strive to provide our customers with clean and secure units. We are sorry to hear you discovered a roach in one of your boxes and will forward your concerns to our team.
The place is cleaner and newer than other nearby storage facilities, however the service sucks. I just closed out of a storage and was unable to talk to the guy in the office. They decided to shut down from 2-2:45pm. After getting on a call with the main office to close my account, I was told that I still need to contact the local office to remove me from the automatic monthly billing. What a joke!
Business response:
We are sorry to hear this. Customer service is one of our top priorities at Extra Space Storage. We will forward your feedback to our team, so improvements can be made.
Literally the WORST customer service in Los Angeles. The facility itself is fine but when you're forking over $200-300/month, you'd like to feel appreciated. The people who work in the front office, a guy named Paul and a woman named Michelle make it clear that they do not care whether or not you keep giving your business to Extra Space. I hope this place gets it right and brings in new staff for the front office. In the meantime, go up the street to Sepulveda for some of the better storage facilities.
Business response:
Daisy, customer service is very important to us, so we're sorry to hear you didn't have the best experience. We will pass your feedback along to our team to make sure improvements are made.
Avoid using this facility! They are unfriendly and unwilling to help in any way. The place is dirty and not well kept. The employees are the worst thing about this place; they are very rude to everyone. I could not get my items out of there fast enough, I would of been better off setting my boxes next to the road with a label saying do not touch.
Please be aware that the teaser rates are just that: teaser rates. My monthly rent went up 20% in 18-months, and I expect the rate to go up another 10% in the next 6 months. There should be a law requiring the increases to be in bold letters BEFORE one signs up for a storage unit. According to the manager the step increases are standard in the industry, so I assume that you will also be enjoy significant rental increases. I will never use Extra Space Storage again.
The worst storage place, do not use, they have two dollys, that's right, two for the entire place to use. About a fifty fifty chance if you go to put stuff in storage you will arrive to have nothing to wheel your stuff in or out on. Archaic elevator system which takes roughly a full minute to go up one floor
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,152 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.