Extra Space Storage

Ashley M. 

on Yelp

7 years ago

The entire Extra Space brand is awful... God forbid you miss a single payment, they tack on a million fees and in a matter of weeks what was a $200 bill becomes a $600 bill and they'll hold your things hostage until you pay in full... No partial payments, no payment arrangements, no compassion, no nothing.. They won't even attempt to help you, they are all about the dollar.. Fuck Extra Space 

Jack K. 

on Yelp

7 years ago

Absolute scam. They signed me up in April 2018 for $135 for a storage unit and the service agent assured me there would "small pricing increases over time." I checked my automatically billed credit card statement and since August 2018 they have without notice increased the fee to $280 - yes, they've doubled it. I called and the agent was extremely rude and said "we have every right to increase the rent it's in the agreement." So these guys tell you one thing and bury massive increases in the fine print. This was not any kind... read more

Ray Y. 

on Yelp

9 years ago

Roll-up door has been broken for weeks. Worst yet, the mechanism to exit requires you to push a green button to unlock the door. Often this requires several pushes. It has been like this since we first starting renting back in January 2017. However, today 8/13, it did not work AT ALL. To make matters worse, the front office is closed on Sundays so no employees are available to help. Had it not been the kind woman who figured out a workaround, I would've been ready to call the fire dept. to break down the door. B... read more

Carli P. 

on Yelp

9 years ago

If I could give them zero stars I would. My unit was broken into, instead of calling to warn me that my storage was left open without a lock, the facility replaced the lock on my storage with their own lock. My items were only left for one month and I'm so sad that this happened at a place where they should have be secured. 

Wish K. 

on Yelp

9 years ago

3 people found out they were burglarized in two days. I made a police report this morning. I lost about twelve grand in property. Things I can't replace. The other guy talking to police lost tons sports memorabilia. Probably worth thousands. This has been going on for a while. They don't care to tell you about the burglaries. A lot of bums and meth addicts use this place. It's not safe. No cameras. homeless sleep in units. Units are poorly secured. No security. No staff past 6. That's when they break into units and get this ... read more

Zena T. 

on Yelp

10 years ago

Move Out UPDATE***** On Friday 6/24, my hired moving company and I arrived prepared to remove my belongings from the storage unit. After unlocking the unit for the guys, I immediately went to the Extra Space Storage office and notified the leasing agent(s) of my departure and move-out date effective as soon as the storage was free of my property. I was greeted by Vera Starks and Juan (Juan-very nice guy helped me move-in) who notified me they would close out my contract once we were done. Towards the very end of the proce... read more

Kae W. 

on Yelp

10 years ago

I understand that there's only so much a storage facility can do with regards to pests. However, I just emptied my unit yesterday and was disgusted to find a live roach chilling out on one of the boxes today. There were no roaches in my last apartment, which had regular pest treatments; there is no doubt where this came from. By all means, this place is inexpensive and the customer service I had was reasonable. But the elevator breaks regularly so it's pretty hit and miss whether it'll be working when you get there (so you'... read more

S Man T. 

on Yelp

10 years ago

The place is cleaner and newer than other nearby storage facilities, however the service sucks. I just closed out of a storage and was unable to talk to the guy in the office. They decided to shut down from 2-2:45pm. After getting on a call with the main office to close my account, I was told that I still need to contact the local office to remove me from the automatic monthly billing. What a joke! 

Daisy L. 

on Yelp

11 years ago

Literally the WORST customer service in Los Angeles. The facility itself is fine but when you're forking over $200-300/month, you'd like to feel appreciated. The people who work in the front office, a guy named Paul and a woman named Michelle make it clear that they do not care whether or not you keep giving your business to Extra Space. I hope this place gets it right and brings in new staff for the front office. In the meantime, go up the street to Sepulveda for some of the better storage facilities.