Extra Space Storage

Karen P. 

on Yelp

11 years ago

From the first phone call to putting the lock on my unit when finished, Michelle and Paul made this completely exhausting experience as easy and wonderful as possible. The facility is clean, and accessible, they were great!! 

Krystle E. 

on Yelp

12 years ago

I really enjoyed this facility. It's close to the freeways and easy to get to. The facility is clean and the people are nice. Once I got the notice that for the second time my rent was going up though, I decided to move out. I think the service is great, it's easy for me to get in and out of my unit when I need something, but I'm not willing to pay anymore for my small unit. 

Jeffrey A. 

on Yelp

15 years ago

Great location, close to freeways... Building is in decent shape (beware low ceilings in upper level hallways - storage rooms have 8'+ ceilings but the hallways accessing them have beams at around 6'-2")... Staff was helpful and straightfoward, no bs, no time wasters... Great deal via the website reservation. Unit was slightly larger than size estimated on website so that was great. moderate size material handling lift so no stair walking and a decent supply of accessible carts. Overall great for the money... I had a servi... read more

Kent S. 

on Yelp

15 years ago

Of all the businesses and places I would have expected to experience amazing customer attention a storage business would have never even made the list, but Juan at Extra Space Storage changed that assumption. From our first interaction on the phone Juan has been light, friendly and incredibly accomodating. It is a real pleasure to meet someone who takes pride in interacting with everyone that comes in the door at a very high level. The one major downside is that they tend to increase your rates every quarter which c... read more

Robert G. 

on Yelp

7 months ago

Came here with my elderly mother earlier in the day to store some packages and whatnot. Needless to say, the genius store clerk who was on duty indicated that they had no more dollies because it was a busy day. So, let me get this straight, because it's a busy day you don't have enough dollies which are essential and critical in being able to help someone make a move? If someone has back issues or elderly are they supposed to just shrug their shoulders and chalk it up to being a busy day? This location has struggled with cus... read more

Minnie K. 

on Yelp

a year ago

My storage unit was broken into, over a decade's worth of valuables and irreplaceable sentimental items gone. Police said there was nothing they could do because there are no cameras inside. Employees were unhelpful, didn't offer any help or free storage for the remaining items while we figured out what to do. Was told "at least you're paying less now" because I was moved into a smaller unit since all my stuff is gone. Made me think that it was an employee that did this. Even before the break-in - they can raise prices when... read more

Jason G. 

on Yelp

a year ago

I read other reviews, but still proceeded to this location. I should have stayed away. I needed a 5x5 locker. They offered a fair price @ 105. No " 1st month free". I told them in person that i do not want or accept auto pay. They confirmed to my face twice that i am not on auto pay, as they have no card on file. Today, on my 3rd month due, they took my money without my permossion. On top of this, they are now gouging me to 168 per month. I negotiated down to 128 per month. Im leaving asap. You should too, or get ready t... read more

Claus A. 

on Yelp

a year ago

I called the number several times and was kept in a holding pattern with nobody picking up. So this "offer to resolve things" is just empty lipservice, posted as an alibi for customer service, which now adds insult to injury. Btw, I'm not sure if Extra Space is aware that breaking and entering (which is what they did to our storage unit) is a felony. 

Mark B. 

on Yelp

2 years ago

After misleading me about a "deal" on an 8x8 which had a beam running through the middle of, I ended up being forced to into a unit double the price as it was all that was available. No discount was offered on the larger unit and it was a total bait and switch. Don't rent from these guys - they are not transparent and honest - go to public storage.