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Extra Space Storage
- Self Storage
- Los Angeles, CA
About this business
Location details
5855 W Centinela Ave, Los Angeles, CA, 90045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
So far, so good. Both Michelle and Paul were incredibly helpful, doing everything in their power to get me the best unit for my needs and time frame. They never rush anyone yet are efficient with everyone's time and fully knowledgeable. Would definitely recommend ESS. Notes to potential customers - the downstairs units are totally worth any extra $, it can get crowded (esp on weekends) and waiting for the elevator could become time-consuming. Also, make sure you check out the unit before signing on, some are slightly odd-sha... read more
Great customer service and great prices. Easy access and very clean. I've used other facilities in the past and was dreading having to use one again but this proved to be a good experience. at least so far. :-)
I've used other storage facilities so my review takes into account other experiences. I found the ability to search availability and sizes online, along with pricing, to be super helpful. It let me immediately assess whether this facility would have what I needed. The fact that you can enroll, pay bills, or review your account online is a big plus - especially when the alternatives would be more time consuming. The location is very convenient for me, and the hours allow easy access before or after work, which makes handling ... read more
From the first phone call to putting the lock on my unit when finished, Michelle and Paul made this completely exhausting experience as easy and wonderful as possible. The facility is clean, and accessible, they were great!!
I really enjoyed this facility. It's close to the freeways and easy to get to. The facility is clean and the people are nice. Once I got the notice that for the second time my rent was going up though, I decided to move out. I think the service is great, it's easy for me to get in and out of my unit when I need something, but I'm not willing to pay anymore for my small unit.
Great location, close to freeways... Building is in decent shape (beware low ceilings in upper level hallways - storage rooms have 8'+ ceilings but the hallways accessing them have beams at around 6'-2")... Staff was helpful and straightfoward, no bs, no time wasters... Great deal via the website reservation. Unit was slightly larger than size estimated on website so that was great. moderate size material handling lift so no stair walking and a decent supply of accessible carts. Overall great for the money... I had a servi... read more
Of all the businesses and places I would have expected to experience amazing customer attention a storage business would have never even made the list, but Juan at Extra Space Storage changed that assumption. From our first interaction on the phone Juan has been light, friendly and incredibly accomodating. It is a real pleasure to meet someone who takes pride in interacting with everyone that comes in the door at a very high level. The one major downside is that they tend to increase your rates every quarter which c... read more
The manager Valerie had a condescending attitude when I was trying to resolve an issue. I asked a question and she responded "I told you 3 times already" "I'm going on break now" Diego (employee) chimes in and says, "a break required by law" the issue arose when I inquired about upgrading my unit to a bigger size. I asked about the rates several times. Locked in on a unit for $160 flat. Jay (employee) and Diego assured me several times that is my new rate including insurance. I paid the difference ($82) from my previous unit... read more
Business response:
We are truly sorry to hear about this experience, Aliyah. As a valued customer who has been with Extra Space Storage for over 4 years, you absolutely deserve to be treated with the utmost respect and professionalism, and we sincerely apologize that this was not the case during your recent visit. The miscommunication around the rates for your unit upgrade, where you were assured multiple times that $160 was your all-inclusive rate only to be informed otherwise after your payment was processed, is completely unacceptable on ou... read more
Came here with my elderly mother earlier in the day to store some packages and whatnot. Needless to say, the genius store clerk who was on duty indicated that they had no more dollies because it was a busy day. So, let me get this straight, because it's a busy day you don't have enough dollies which are essential and critical in being able to help someone make a move? If someone has back issues or elderly are they supposed to just shrug their shoulders and chalk it up to being a busy day? This location has struggled with cus... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,244 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 4:00 p.m.