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Extra Space Storage
- Self Storage
- Marina del Rey, CA
About this business
Location details
4095 Glencoe Ave, Marina del Rey, CA, 90292, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Very good people and service. Just two issues for me: 1. This facility is a bit outdated so a lot of the entry doors are old fashioned narrow doors. In my case I had to rent a larger space than i really wanted to accomodate a 42" firepit I needed to store for a month or two. I was told that they are converting all the unites to wider garage type pull down doors. 2. Their "no refund" policy is very problematic to me and not customer friendly at all. For me it's when you go past your payment date (and have paid you b... read more
This place sucks - the management is very rude and do not listen to complaints. They sucker you in with low rates for about 3-months...then they double the rates on you - holding your stuff hostage. They will not negotiate lower rent at all...you either pay their higher rent or lose your stuff! Bad business and bad customer service - do not put your stuff in this place!
Business response:
Bob, you are correct that your originally monthly rate is not guaranteed for the life of your rental with us. At times, we do find it necessary to raise our rates to keep up with the costs associated with providing our top notch services. We always appreciate customer feedback so we thank you for taking the time to share with us.
Dave the military style manager was rude to me because I was sitting in my couch in my storage locker reading my email. I don't deserve to be treated like a piece of crap whole I'm paying $350 a month to store my stuff. Goodbye extra storage. Try to treat people the way you want to be treated.
nice location and good building.. good customer service when receiving the confirmation call.. EXCEPT when you get there and try to ask the manager a simple question and he responds with another question beating around the bush with sarcasm. didn't save my first floor request, tried to charge us more, requested home owners insurance to allow us to use the facility, luckily I was able to resolve the problem with one phone call.. last, his suggestion of buying a lock sounded more like a car sales pitch.. I didn't feel safe le... read more
I have been here for two years plus my rate has been raised 3 + times I finally called last month to talk to the staff about it. I spoke with Courtney who was helpful at first who even said you have been a loyal customer and mind you I have never complained and never have asked for anything. She then called me back a day later and let me know that they would lower my rate for the month of September. She asked me to please come in in September also to get me into possibly a smaller space. I went to pay my bill and my rate ... read more
Facility is ok, but watch out for the old "bait & switch." Our $302/month tab was raised by $40.59 after just four months. Why? Because they can. I have some other storage spaces in CA and AZ and none of those landlords have done this. Anyway, if you need to store stuff beyond a month or two, be sure to ask these people what their intentions are. They're tough on you if you stay beyond the competitive initial price.
I find this a terrible Business. My rate went up 25 per cent less then 3 years. I called to get an explanation about raising and David, the local supervisor said is because their business making a lot of money and if I'm not happy I should leave because my spot worthy it much more. I called another storage 1.0 mile away, great place, clean, and it is as security as them for almost $100 less per month. Don't fool your self. Please do your search first.
I had the exact same experience as the other poster. After signing-up in September for a small closet sized space ($55/month for about 9 sq. ft.), they raised my rate 20% in January to $66/month. Total bait-and-switch on pricing. Granted it's month-to-month so they are within their rights, but from a customer service standpoint, it drove me to write this poor review and I will also cancel my rental and make sure to leave a mess for them to clean up. Storage is a rip-off in general. Maybe the lesson here is to sell/junk stuf... read more
DO NOT RENT AN UNIT AT THIS FACILITY! I REPEAT DO NOT... I rented a space for less than a month and when I came back all my items were COVERED in MOTHS and DAMAGED!!! I could only take 2 boxes out. I lost a brand new mattress, a futon, an expensive suitcase, clothes!!! They said I had insurance and when they finally called me back after a week they told me they don't covered damage by insects :( So what was the point of getting insurance??? When I called the customer service they were dismissive and quite rude. Don't rent at... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,602 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 8:00 a.m.