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Extra Space Storage
- Self Storage
- Marina del Rey, CA
About this business
Location details
4095 Glencoe Ave, Marina del Rey, CA, 90292, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
DO NOT DO BUSINESS HERE. My unit was robbed within 3 months. My things were taken, boxes opened, and personal belongings found in the hallways in the building. I was assured the facility was safe and there was minimal theft. The price on my unit raised from $128 to $140 within 3 months. Upon arrival to the facility after the robbery, the staff was extremely rude and inconsiderate. The woman on staff explained, "well then you should have had insurance. This isn't on us, robberies happen and it's not our problem." She th... read more
Business response:
Hi Jena, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.
Worst storage facility in the world. Everything of mine was burglarized from there and they could hardly give a shit. I think it was an inside job from the staff because nobody else would have access like that. Over $10,000 of items stolen. DO NOT USE THIS STORAGE OR YOU WILL LOSE IT ALL. computer, suits, sweaters, shoes, family heirlooms, and so much more.
Business response:
Hi Andrew, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
If you're considering storage facilities, do yourself a favor and look elsewhere. Lack of Security; Break-Ins; Loss of Property and Poor Lighting were all issues that I had to deal with during the 5 months that I rented at this location. The coded magnetic lock on my building's entrance door had been tampered with so anyone could enter and exit without a code. I reported this fact several times over 4 months and it was never remedied. I even fixed it myself on one occasion only to find it open again a week later. Not surpris... read more
Scroll through the 1 star reviews. How does this place manage to stay in business, ohhh (they hike up your storage rent, that's how). Big sign on building says 1 month free rent. Now, read more about the bait and switch tactics of this company: DO NOT RENT HERE, they have raised my rent 4 times within 1 year (same storage unit). I'm moving out in January as soon as I can find a better place. They are nuts, to keep raising rent on storage units this frequently. They already planned the (sucker rent hikes) after the first cou... read more
Business response:
CY H, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
Stay away from this place. Just got back from checking it out. Walked away in disgust. Two of the rudest men working the office; so full of themselves and so couldn't care less about customer service. What a joke. Also run insurance scam. Also bait and switch. Facility isn't impressive either. Went to Storit on Del Rey Avenue in the Marina. Such nice people. What a difference. They got my money.
Business response:
Hi Judy, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Take your business elsewhere. I rented a 5x5 space for 1 year at a starting price of $80. After 4 months, the rate was increased to $90 a year for no reason other than an attempt to gain more money from customers. I am moving so I recently closed out my storage unit and there was a huge snafu about my final month's rent and how much I would have to pay -- one employee told me one thing, another said another that contradicted the first one. Bottom line, they ended up pro-rating my final rent to just $9, which was fair as I on... read more
Business response:
Timothy, we really appreciate you taking the time to leave a review. Providing a positive experience for each of our customers is very important to us and we are disappointed we fell short. We are sorry to hear we have lost your business and will review your feedback internally.
Avoid this place at all costs, go find a public storage or a place with better customer service and less homeless people waiting at the gates to get in. I had been a loyal customer for a long time paying $200 a month, and called to give a 30 day notice on July 17th, stating I would be leaving August 18th. No email was sent confirming the notice. I then got a letter in the mail just this week stating that I was passed due on my account and had a $30 late fee. I called to find out what the issue was, and they said that they tu... read more
Business response:
Kiley, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future.
Called attendant to put in a vacate notice and she stated okay but did not. I went online to check and there was no notice. She also said that I had been charged for the full next month and quickly said there was no refunds given. However, the charge is pending on my account now and was charged after I called to vacate prior to the next rental period. Contract also states that owner will prorate if a person moves out before the next rental period. I'll try to get my money back via my bank, BBB, and/or FTC but otherwise oh we... read more
Business response:
Kin, thank you for taking the time to leave us a review. We value your feedback. Fantastic customer service is a top priority of ours at Extra Space Storage and it's important to us that you are completely satisfied with your whole experience. We will use your feedback to assess staffing at our stares in the future.
This is a message for Tracy, I want to point out that he is a fine stand up man. This is a re post to say I came back and he could not have been nicer! Thank you. There is a young kid, and when I say young immature kid I mean it. His name is Cornilias if I go in the office to pay on my account or use the ladies room he starts to scream my name. He is young and immature and is very unprofessional with me, mocking me in front of the entire office. The manager lets him do it and says nothing! She said that's how he spea... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.7 star rating with 1,634 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 4:00 p.m.