Extra Space Storage

Name: Extra Space Storage
Address: 4095 Glencoe Ave, Marina del Rey, CA, 90292, US
Telephone: (310) 301-2527
Rating: 4.7

4.7

Self Storage
Marina del Rey, CA

About this business

Consumer Services Self Storage

Location details

4095 Glencoe Ave, Marina del Rey, CA, 90292, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 7:00 p.m.
Tue	08:00 a.m. to 7:00 p.m.
Wed	08:00 a.m. to 7:00 p.m.
Thu	08:00 a.m. to 7:00 p.m.
Fri	08:00 a.m. to 7:00 p.m.
Sat	08:00 a.m. to 7:00 p.m.
Sun	10:00 a.m. to 4:00 p.m.

4.71,577 reviews

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McKinsey R.

3 years ago

Renter beware the prices are subject to change twice a year. which means an increase on your overall rental. In addition to the poor customer service given by Latoya. Moreover, I did not get the 1st month free as indicated. And I think there needs to be a change in the infrastructure to reestablish Business ethics.

Business response:

Hi Mckinsey, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing a clean, secure facility. We are disappointed to know your experience with Latoya was poor. We will be sure to review your feedback further. Please give us a call at 888-storage if anything comes up!

Christina A.

3 years ago

thefts and break-ins occur weekly, on february 19th, 20 units were broken into including mine. over $10,000 worth of my belongings were stolen. upon the lapd pacific division arriving, they informed me units are taken from weekly. do not, i repeat, do not rent a storage unit here. my police report incident number is: 220303001767. i was not called to be notified until march 1st, by phone. the staff at extra space does not notify you that you must call the lapd on-site to file a police report. the building and perimeter are ... read more

Business response:

Hi Christina, Thank you for your review. We consider security our top priority and are very sorry to hear about your experience. We will be sure to send this information up to management for further review to see how we can make changes to improve our security measures. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (310) 301-2527?

Linda B.

3 years ago

Stay away from this Storage facility. The manager Mayra is nasty and extremely rude. Be careful to keep good notes about when (or not) they've contacted you. And be prepared for MANY fees that are in the fine print. I've never experienced such an unfriendly staff. Why Extra Storage keeps Mayra on the payroll is beyond me.

Business response:

Hi Linda, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?

Elena S.

3 years ago

I was robbed within a week of moving in. The staff and company as a whole was extremely unresponsive and unhelpful when I discovered it and reported it. They wouldn't check the video footage for me, and then claimed that the cameras were down. Also, I was misled - I was told to go to the police station for a police report to report to claims, and at the police station I was told that they couldn't write a report because when a burglary to a locked building happens, the police need to be called to the scene. Luckily, I was ab... read more

Business response:

Hi Elena, we consider security our top priority and are very sorry to hear about your experience. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?

Tanya W.

4 years ago

I am so annoyed that all my stuff is gone. I came to my storage after not being there for awhile sometime in august or September and reported that the screws had been removed to break into my storage while it was still locked with the big lock. i reported it and they did nothing and after i am missing all the jewelry i uploaded to their site on yelp saying stolen from marina del rey storage, i am so upset. my old jewelry box along with old jewelry from my grandma is gone and so many things i cant replace is gone. if i had... read more

Business response:

Hi Tanya, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. We are truly sorry to hear about your experience and would like the chance to look into this. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.

Jena G.

5 years ago

DO NOT DO BUSINESS HERE. My unit was robbed within 3 months. My things were taken, boxes opened, and personal belongings found in the hallways in the building. I was assured the facility was safe and there was minimal theft. The price on my unit raised from $128 to $140 within 3 months. Upon arrival to the facility after the robbery, the staff was extremely rude and inconsiderate. The woman on staff explained, "well then you should have had insurance. This isn't on us, robberies happen and it's not our problem." She th... read more

Business response:

Hi Jena, thank you for your feedback. Extra Space Storage takes great pride in protecting your belongings and strives to provide state-of-the-art security. If you would like to speak with us about this in more detail, we are here to help and can be reached at 888-storage.

Tony S.

5 years ago

Worst storage facility in the world. Everything of mine was burglarized from there and they could hardly give a shit. I think it was an inside job from the staff because nobody else would have access like that. Over $10,000 of items stolen. DO NOT USE THIS STORAGE OR YOU WILL LOSE IT ALL. computer, suits, sweaters, shoes, family heirlooms, and so much more.

Business response:

Hi Andrew, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?

J K.

5 years ago

If you're considering storage facilities, do yourself a favor and look elsewhere. Lack of Security; Break-Ins; Loss of Property and Poor Lighting were all issues that I had to deal with during the 5 months that I rented at this location. The coded magnetic lock on my building's entrance door had been tampered with so anyone could enter and exit without a code. I reported this fact several times over 4 months and it was never remedied. I even fixed it myself on one occasion only to find it open again a week later. Not surpris... read more

CY H.

5 years ago

Scroll through the 1 star reviews. How does this place manage to stay in business, ohhh (they hike up your storage rent, that's how). Big sign on building says 1 month free rent. Now, read more about the bait and switch tactics of this company: DO NOT RENT HERE, they have raised my rent 4 times within 1 year (same storage unit). I'm moving out in January as soon as I can find a better place. They are nuts, to keep raising rent on storage units this frequently. They already planned the (sucker rent hikes) after the first cou... read more

Business response:

CY H, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.